Frequent Visitor
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16 Messages
"Something went wrong" isn't a particularly helpful error message
I start the Xfinity app, log in with the same username and password I've always used, then get an error message saying "something went wrong", "There's been an unexpected error, please try again", and a Try Again button.
Tried: deleting and reinstalling the app, rebooting the phone, trying a cellular connection rather than Wi-Fi, offloading the app then deleting it - always the same error.
I installed the Xfinity Stream app and was able to log into that with the same username, password, and Wi-Fi, so it's probably nothing to do with my account.
As the app is the only way tro control a lot of functionality being without it does make things difficult - any ideas from anyone?
user_1bqas4
2 Messages
4 days ago
I have the same error. All the troubleshooting I’ve done with the technicians has not been successful.
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user_i5qpvt
2 Messages
3 days ago
Same for me. There must be a bug in the app [Edited: "Inflammatory"]
(edited)
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Rmakos
1 Message
2 days ago
Just Swapped my Modem and now I'm getting the same error on my Xfinity App. on both my iPhone and iPad... i uninstalled and reinstalled , no change... on or off Wifi same result.
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user_i5qpvt
2 Messages
2 days ago
I have the same issue and went through all kinds of machinations on the phone for almost an hour to no avail.
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five35
1 Message
2 days ago
I'm having the same problem on Android 14. I'm a new Xfinity customer and the app worked fine until near the end of the activation process for my X-Fi cable modem. When the app tried to configure the Wi-Fi, it started producing this error instead.
It seems like it might have left my account in an inconsistent state? The Xfinity Web site displayed a similar "something went wrong" message instead of my modem status and the Xfinity Assistant stopped accepting input every time it tried to fix the incomplete activation.
I talked to a support tech who was able to fix the activation issue and get my Wi-Fi working, but the app is still stuck in this useless "something went wrong" state.
I'm not sure whether the activation problem is related to the app error; did anyone else with the app error have a similar experience with activation?
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XfinityVictor
Official Employee
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871 Messages
2 days ago
2
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user_chfw71
1 Message
2 days ago
Same issue no results
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user_d53suv
2 Messages
1 day ago
Same issue, new modem today, got thru set up process and at the very end got this exact same message and can no longer access the app. Internet is working atleast but this is very frustrating.
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user_0uy7qa
2 Messages
1 day ago
Same issue coincidently only right after trading into my modem for a new one. Almost no point of contacting Xfinity live chat. They just have no understanding of what’s going on apparently. Just told me to make sure I’m using the correct username. Like seriously?
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