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user_ezxj7j
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Monday, April 21st, 2025 12:03 PM

I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.

My email account is not being recognized, I use it for many things.  

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Updated 

13 days ago

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XfinityThomasB

Official Employee

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1.9K Messages

22 days ago

user_ezxj7j It sounds like you are needing to update your password. There is a certain for password complexity. If our system deems the existing password was not meeting complexity standards, the account will need to have the password updated to typically 

 

Detailed Password Requirements:
  • Length: The password must be between 8 and 16 characters in length. 
     
  • Character Types: It must include at least one uppercase letter (A-Z), one lowercase letter (a-z), one number (0-9), and one special character (!@# etc.). 
     
  • Uniqueness: The password should not be easily guessed, such as "abc123". 
     
  • Avoidance: It should not contain your first name, last name, or username. 

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user_2zs7mi

Visitor

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1 Message

I have the same problem, it does not have anything to do with passwords.  I will no longer recognize my email account.  I can not even get to the part where you are to enter the password.

I use my email at least weekly if not more.  This is frustrating, please fix this.  

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21 days ago

user_ynnc5r

Visitor

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1 Message

Same.  Will not recognize any of our comcast email account usernames.  This is the 2nd time Xfinity has done this to us.

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21 days ago

0

user_rkkmju

Visitor

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1 Message

I am having the same issue on phone and on computer.  Can't find a phone number to speak to a person.  Very frustrating!

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20 days ago

0

XfinityKassie

Official Employee

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1.7K Messages

 

user_2zs7mi Good morning! Thank you for reaching out to our Xfinity Community Forums Team regarding your email access. I can see how this would be frustrating. We were experiencing some technicial difficulties, but should be resolved. Are you still experiencing this issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_ynnc5r. This email issue appears to have been resolved. Are you still having problems logging into your email account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

luna1952

Visitor

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1 Message

21 days ago

Unable to access email and I changed passwor

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XfinityJorge

Official Employee

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2.1K Messages

 

luna1952 Hey there! Thanks you for contacting us and letting us know you are also having issues. Are you still unable to access the email as of today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

frustratedinsf

New Poster

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4 Messages

21 days ago

I have the same problem. Just started today. It doesn’t recognize my email as my id to login. Never gets to the password part. This is happening on my iPhone. I login many times a day normally. 

2

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frustratedinsf

New Poster

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4 Messages

Update. Now it's working again, for no apparent reason.

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21 days ago

0

XfinityMatthew

Official Employee

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138 Messages

Hello frustratedinsf , Glad to hear it is working again. If you run into the issue again please message us back here and we can look at your account.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

user_5wcps4

Visitor

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1 Message

21 days ago

This is happening to me too.  It has happened before -- Xfinity keeps telling me it is an incorrect login.  It's the same login name as my email account name.  Now all of a sudden it's not recognized.

1

0

XfinityAmandaB

Official Employee

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2.2K Messages

 

user_5wcps4 Are you still running into issues with logging in? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

user_yogx6e

Visitor

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1 Message

21 days ago

Happened to me 2 days ago saying "invalid user ID." After several hours of trying, it finally accepted my ID and worked for a day. This morning it is back to not letting me login. Very frustrating

1

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XfinityJosephA

Official Employee

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1.7K Messages

user_yogx6e are you seeing this issue when attempting to sign into an email client or does this happen when logging directly into www.Xfinity.com?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

0

user_gieh8i

Visitor

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1 Message

20 days ago

Just to keep this on someone's radar, I too am now having this issue. Logs in normally with Edge, but when using Chrome, I'm told that my USERID does not exist. Same with my Phone number.

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XfinityBrianH

Official Employee

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1.3K Messages

 

user_gieh8i Thank so much for reaching out to let us know about the issue you are experiencing accessing your Xfinity email through the Chrome browser! Can you pelase clear your browsers cache and cookies and let me know if you are still experiencing the issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

0

user_1a7fcc

Visitor

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1 Message

20 days ago

Same thing here. Started yesterday. I use Edge.

1

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XfinityEmilyB

Official Employee

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2K Messages

@user_1a7fcc Welcome to our community forum! I rely on my Email every day for important communications so I know how frustrating it is to run into issues. What troubleshooting steps have you tried so far? What error message do you see while trying to check your inbox? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

0

sk64

Frequent Visitor

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9 Messages

19 days ago

I cannot get into my email on two of my accounts for three days. BOTS are useless and at stage now working with Verizon to after over 10 years of AT&T, Comcast and Xfinity for ALL services I am just about done. GOLD status and longevity meaning nothing to this company.

1

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XfinityThomasB

Official Employee

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1.9K Messages

sk64 Welcome to the Xfinity Forum, and thank you for posting your concern here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

user_t4557l

Visitor

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1 Message

15 days ago

i am unable to get into my comcast email

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XfinityPaula

Official Employee

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1.4K Messages

Hello user_t4557l. Thank you for sharing the trouble that you have been having as well with accessing your email. I'm terribly sorry that this is happening to you and I would love to help out. I know how vital email is to keep in contact with people and daily communication needs.

When you try to access your email are you visiting xfinity.com or do you use an email client like outlook or gmail? You may need to simply reset your password. I have had that issue come up my self the past few days due to password requirements changing. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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