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Visitor

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1 Message

Monday, April 21st, 2025 12:03 PM

I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.

My email account is not being recognized, I use it for many things.  

Official Employee

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1.9K Messages

30 days ago

user_ezxj7j It sounds like you are needing to update your password. There is a certain for password complexity. If our system deems the existing password was not meeting complexity standards, the account will need to have the password updated to typically 

 

Detailed Password Requirements:
  • Length: The password must be between 8 and 16 characters in length. 
     
  • Character Types: It must include at least one uppercase letter (A-Z), one lowercase letter (a-z), one number (0-9), and one special character (!@# etc.). 
     
  • Uniqueness: The password should not be easily guessed, such as "abc123". 
     
  • Avoidance: It should not contain your first name, last name, or username. 

Visitor

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1 Message

I have the same problem, it does not have anything to do with passwords.  I will no longer recognize my email account.  I can not even get to the part where you are to enter the password.

I use my email at least weekly if not more.  This is frustrating, please fix this.  

Visitor

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1 Message

Same.  Will not recognize any of our comcast email account usernames.  This is the 2nd time Xfinity has done this to us.

Visitor

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1 Message

I am having the same issue on phone and on computer.  Can't find a phone number to speak to a person.  Very frustrating!

Official Employee

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1.7K Messages

 

user_2zs7mi Good morning! Thank you for reaching out to our Xfinity Community Forums Team regarding your email access. I can see how this would be frustrating. We were experiencing some technicial difficulties, but should be resolved. Are you still experiencing this issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

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1.9K Messages

Hello, @user_ynnc5r. This email issue appears to have been resolved. Are you still having problems logging into your email account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

29 days ago

Unable to access email and I changed passwor

Official Employee

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2.2K Messages

 

luna1952 Hey there! Thanks you for contacting us and letting us know you are also having issues. Are you still unable to access the email as of today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

28 days ago

I have the same problem. Just started today. It doesn’t recognize my email as my id to login. Never gets to the password part. This is happening on my iPhone. I login many times a day normally. 

New Poster

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4 Messages

Update. Now it's working again, for no apparent reason.

Official Employee

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178 Messages

Hello frustratedinsf , Glad to hear it is working again. If you run into the issue again please message us back here and we can look at your account.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

28 days ago

This is happening to me too.  It has happened before -- Xfinity keeps telling me it is an incorrect login.  It's the same login name as my email account name.  Now all of a sudden it's not recognized.

Official Employee

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2.2K Messages

 

user_5wcps4 Are you still running into issues with logging in? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

No, this happens every few months, been without internet a month. Passwords and user names not recognized on both accounts. Its hard at almost 80 remembering all the different account passwords and now auto fill does not work and changes require a non xfinity account. Will try going to the office, if that doesn’t work??

Official Employee

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1.9K Messages

 

user_qzku8a We appreciate your feedback and letting us know your experience. With everything needing passwords and all of them being unique and needing constant updates I can understand how difficult it is to keep track of all of them. Our team is here to help you so you don't have to make a trip to the office. What platform have you been trying to access your email account on? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

28 days ago

Happened to me 2 days ago saying "invalid user ID." After several hours of trying, it finally accepted my ID and worked for a day. This morning it is back to not letting me login. Very frustrating

Official Employee

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1.7K Messages

user_yogx6e are you seeing this issue when attempting to sign into an email client or does this happen when logging directly into www.Xfinity.com?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

28 days ago

Just to keep this on someone's radar, I too am now having this issue. Logs in normally with Edge, but when using Chrome, I'm told that my USERID does not exist. Same with my Phone number.

Official Employee

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1.3K Messages

 

user_gieh8i Thank so much for reaching out to let us know about the issue you are experiencing accessing your Xfinity email through the Chrome browser! Can you pelase clear your browsers cache and cookies and let me know if you are still experiencing the issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

28 days ago

Same thing here. Started yesterday. I use Edge.

Official Employee

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2K Messages

@user_1a7fcc Welcome to our community forum! I rely on my Email every day for important communications so I know how frustrating it is to run into issues. What troubleshooting steps have you tried so far? What error message do you see while trying to check your inbox? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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9 Messages

27 days ago

I cannot get into my email on two of my accounts for three days. BOTS are useless and at stage now working with Verizon to after over 10 years of AT&T, Comcast and Xfinity for ALL services I am just about done. GOLD status and longevity meaning nothing to this company.

Official Employee

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1.9K Messages

sk64 Welcome to the Xfinity Forum, and thank you for posting your concern here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

23 days ago

i am unable to get into my comcast email

Official Employee

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1.4K Messages

Hello user_t4557l. Thank you for sharing the trouble that you have been having as well with accessing your email. I'm terribly sorry that this is happening to you and I would love to help out. I know how vital email is to keep in contact with people and daily communication needs.

When you try to access your email are you visiting xfinity.com or do you use an email client like outlook or gmail? You may need to simply reset your password. I have had that issue come up my self the past few days due to password requirements changing. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 days ago

Today 5/19/2025 sign in would not recognize my email which ends in comcast.net and is my sign on name. I've had this account name for over 20 years. I updated my password 12/23. PLEASE fix this problem. Thank you.

Visitor

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1 Message

Same today. 5/20/25 Comcast is going start feeling the pain of lost business if they don't get this resolved. 

4 Messages

Same problem here on 5/20/2025  Says Xfinity id not recognized

4 Messages

Funny thing.  In order to access the forum, I had to sign in.  And it worked.  

Official Employee

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1.8K Messages

@user_qrlyel Thank you for connecting with us about your email concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.5K Messages

@user_lsdrd7 Can you tell me more about the issues you're having with your email account? Do you have an active account with us?

Were you able to log into the forums with your email address without issue? 

How are you accessing your emails? Are you using iMail, Outlook, the Xfinity webpage etc.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 days ago

I was at my office computer (using Google Chrome) when I went to log into Xfinity at the following site: https://login.xfinity.com/login, and upon putting my username in the blank as I always do, the queue came back telling me something to the effect "username not recognized." Just as several are saying here, I never got to the PASSWORD part. After several attempts and by now panic setting in. I tried to calm down (that's not gonna happen), and think. I then had four ideas: (a.) sign in via my i-phone, or (b.) try using my EDGE browser, (c.) refresh the Chrome browser by clearing out COOKIES and history, or (d.) restart my computer. First I took my i-phone and I signed in without any trouble. Leaving Xfinity still signed in on my i-phone, I then I tried to sign in on my office computer the same way as before using the Chrome browser and WITHOUT clearing the cookies/history. My office computer still brought up the same message "username not recognized." So I did the "c" option above and REFRESHED the Google browser, clearing the cookies and history. I then was able to sign in onto my office computer as before.

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