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user_ezxj7j
1st Topic

Visitor

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1 Message

Monday, April 21st, 2025 12:03 PM

I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.

My email account is not being recognized, I use it for many things.  

Question

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Updated 

2 hours ago

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XfinityThomasB

Official Employee

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1.9K Messages

2 days ago

user_ezxj7j It sounds like you are needing to update your password. There is a certain for password complexity. If our system deems the existing password was not meeting complexity standards, the account will need to have the password updated to typically 

 

Detailed Password Requirements:
  • Length: The password must be between 8 and 16 characters in length. 
     
  • Character Types: It must include at least one uppercase letter (A-Z), one lowercase letter (a-z), one number (0-9), and one special character (!@# etc.). 
     
  • Uniqueness: The password should not be easily guessed, such as "abc123". 
     
  • Avoidance: It should not contain your first name, last name, or username. 

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user_2zs7mi

Visitor

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1 Message

I have the same problem, it does not have anything to do with passwords.  I will no longer recognize my email account.  I can not even get to the part where you are to enter the password.

I use my email at least weekly if not more.  This is frustrating, please fix this.  

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18 hours ago

user_ynnc5r

Visitor

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1 Message

Same.  Will not recognize any of our comcast email account usernames.  This is the 2nd time Xfinity has done this to us.

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14 hours ago

0

luna1952

Visitor

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1 Message

15 hours ago

Unable to access email and I changed passwor

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frustratedinsf

New Poster

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4 Messages

4 hours ago

I have the same problem. Just started today. It doesn’t recognize my email as my id to login. Never gets to the password part. This is happening on my iPhone. I login many times a day normally. 

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frustratedinsf

New Poster

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4 Messages

Update. Now it's working again, for no apparent reason.

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2 hours ago

0

user_5wcps4

Visitor

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1 Message

4 hours ago

This is happening to me too.  It has happened before -- Xfinity keeps telling me it is an incorrect login.  It's the same login name as my email account name.  Now all of a sudden it's not recognized.

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