Visitor
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1 Message
I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.
My email account is not being recognized, I use it for many things.
Visitor
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1 Message
My email account is not being recognized, I use it for many things.
XfinityThomasB
Official Employee
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1.9K Messages
30 days ago
user_ezxj7j It sounds like you are needing to update your password. There is a certain for password complexity. If our system deems the existing password was not meeting complexity standards, the account will need to have the password updated to typically
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luna1952
Visitor
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1 Message
29 days ago
Unable to access email and I changed passwor
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frustratedinsf
New Poster
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4 Messages
28 days ago
I have the same problem. Just started today. It doesn’t recognize my email as my id to login. Never gets to the password part. This is happening on my iPhone. I login many times a day normally.
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user_5wcps4
Visitor
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1 Message
28 days ago
This is happening to me too. It has happened before -- Xfinity keeps telling me it is an incorrect login. It's the same login name as my email account name. Now all of a sudden it's not recognized.
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user_yogx6e
Visitor
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1 Message
28 days ago
Happened to me 2 days ago saying "invalid user ID." After several hours of trying, it finally accepted my ID and worked for a day. This morning it is back to not letting me login. Very frustrating
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user_gieh8i
Visitor
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1 Message
28 days ago
Just to keep this on someone's radar, I too am now having this issue. Logs in normally with Edge, but when using Chrome, I'm told that my USERID does not exist. Same with my Phone number.
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user_1a7fcc
Visitor
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1 Message
28 days ago
Same thing here. Started yesterday. I use Edge.
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sk64
Frequent Visitor
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9 Messages
27 days ago
I cannot get into my email on two of my accounts for three days. BOTS are useless and at stage now working with Verizon to after over 10 years of AT&T, Comcast and Xfinity for ALL services I am just about done. GOLD status and longevity meaning nothing to this company.
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user_t4557l
Visitor
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1 Message
23 days ago
i am unable to get into my comcast email
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user_qrlyel
Visitor
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1 Message
3 days ago
Today 5/19/2025 sign in would not recognize my email which ends in comcast.net and is my sign on name. I've had this account name for over 20 years. I updated my password 12/23. PLEASE fix this problem. Thank you.
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user_8cb2b5
Visitor
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2 Messages
2 days ago
I was at my office computer (using Google Chrome) when I went to log into Xfinity at the following site: https://login.xfinity.com/login, and upon putting my username in the blank as I always do, the queue came back telling me something to the effect "username not recognized." Just as several are saying here, I never got to the PASSWORD part. After several attempts and by now panic setting in. I tried to calm down (that's not gonna happen), and think. I then had four ideas: (a.) sign in via my i-phone, or (b.) try using my EDGE browser, (c.) refresh the Chrome browser by clearing out COOKIES and history, or (d.) restart my computer. First I took my i-phone and I signed in without any trouble. Leaving Xfinity still signed in on my i-phone, I then I tried to sign in on my office computer the same way as before using the Chrome browser and WITHOUT clearing the cookies/history. My office computer still brought up the same message "username not recognized." So I did the "c" option above and REFRESHED the Google browser, clearing the cookies and history. I then was able to sign in onto my office computer as before.
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