I am unable to log into my email account with comcast, I was told I would be able to use this as long as I checked my email.

I have the same problem, it does not have anything to do with passwords.  I will no longer recognize my email account.  I can not even get to the part where you are to enter the password.

I use my email at least weekly if not more.  This is frustrating, please fix this.  

Same.  Will not recognize any of our comcast email account usernames.  This is the 2nd time Xfinity has done this to us.

I am having the same issue on phone and on computer.  Can't find a phone number to speak to a person.  Very frustrating!

Hello, @user_ynnc5r. This email issue appears to have been resolved. Are you still having problems logging into your email account?

Update. Now it's working again, for no apparent reason.

Hello frustratedinsf , Glad to hear it is working again. If you run into the issue again please message us back here and we can look at your account.

No, this happens every few months, been without internet a month. Passwords and user names not recognized on both accounts. Its hard at almost 80 remembering all the different account passwords and now auto fill does not work and changes require a non xfinity account. Will try going to the office, if that doesn’t work??

user_yogx6e are you seeing this issue when attempting to sign into an email client or does this happen when logging directly into www.Xfinity.com?

@user_1a7fcc Welcome to our community forum! I rely on my Email every day for important communications so I know how frustrating it is to run into issues. What troubleshooting steps have you tried so far? What error message do you see while trying to check your inbox? 

sk64 Welcome to the Xfinity Forum, and thank you for posting your concern here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed.

Hello user_t4557l. Thank you for sharing the trouble that you have been having as well with accessing your email. I'm terribly sorry that this is happening to you and I would love to help out. I know how vital email is to keep in contact with people and daily communication needs.

When you try to access your email are you visiting xfinity.com or do you use an email client like outlook or gmail? You may need to simply reset your password. I have had that issue come up my self the past few days due to password requirements changing. 

Same today. 5/20/25 Comcast is going start feeling the pain of lost business if they don't get this resolved. 

Same problem here on 5/20/2025  Says Xfinity id not recognized

Funny thing.  In order to access the forum, I had to sign in.  And it worked.  

@user_qrlyel Thank you for connecting with us about your email concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

@user_lsdrd7 Can you tell me more about the issues you're having with your email account? Do you have an active account with us?

Were you able to log into the forums with your email address without issue? 

How are you accessing your emails? Are you using iMail, Outlook, the Xfinity webpage etc.

Hey there, @user_8cb2b5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting logged in on a desktop device, but I am happy to hear you were able to get in with your troubleshooting steps. Please let us know if you have any other questions/concerns, we are happy to help!