I’ve activated Peacock (Xfinity reward) but can’t watch it via the app on TV. It tells me to subscribe. It also says to verify email which I did previously & when I click the verify email tab I don’t receive a new email to verify it. When I go to the Peacock website I’m active there.

I have more than one Xfinity email address and would like to know if there is a way for me to view emails from both addresses by logging into my primary email account. Currently, I have to log in and out of each account separately. If possible to manage emails for both addresses from one login, I'd

I tried to claim my peacock reward and it told me I would get an email but I never did. And now when I try to click the link to activate my reward from rewards page I get the page that says Sorry your account is not eligible for this reward but as a platinum member I should be. I tried my old email

I have tried calling and using online chat resolve an issue but have had no luck! I have called three times. First call the rep told me the issue was caused by xfinity rep doing something incorrectly and it would be escalated. It’s been a month and it hasn’t been corrected. I called back and was tol

Outgoing email is rejected to this domain, (Yes, I have tried other recipients at this domain) however I can send from gmail. Error message is shown below. It makes no sense to block OUTGOING messages as junk mail. How can I fix this? Reporting-MTA: dns; resqmta-a1p-077435.sys.comcast.net [xx.xxx.xx

I have been on the phone with Xfinity most of the morning trying to get my mobile account details accessible on the main Xfinity website profile. I'm wondering if anyone else has found a resolution. I moved recently this month, and before moving, whenever I logged in to my Xfinity profile on the Xfi

I received a new modem in the mail from Xfinity. I already tried to activate it, and I cannot, because I don’t have cell service where I live. I rely on the wifi, and once my modem is unplugged, I cannot complete the activation process because I can no longer use the app on my phone due to Verizon n

Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?

Edit: Solved. My work computer was upgraded to MacOS Sequoia last week and process idleassetsd was using GBs per minute (usage went up by about 700GB yesterday). Switching wallpapers and screensavers to static images stopped the usage. Sorry for blaming Xfinity! It still would have been easier to di

I have already worked with Ask Infinity assistant on multiple occasions. This app is a joke. My TV is a 2025 Samsung Smart TV that has no other issues with any other app downloaded or already installed. Each day when i turn the tv on and try to launch xfinity stream i either have to clear the cache,

I have iPhone 12 Pro Max with Dual SIM (1 Tmobile & 1 International eSIM). I have recently traded my iPhone12 with Xfinity and got iPhone 16 device. I have ported my Tmobile number to Xfinity mobile successfully. However, I am unable to add a second eSIM to my new iPhone 16 by transferring from old

Our family has been a Comcast Cable/internet subscriber for decades. To reduce monthly cost, we recently decided to drop cable TV and downgrade to Xfinity's 200MB Internet Now plan. We just received the Now installation kit and Arris TG1682P gateway and are trying to decide how/whether to reconfigur

Contacted Xfinity for a credit due to daily outages I was told I was going to get once it was resolved. Tried to call, that was a joke, couldn't get a live person. Tried the chat. Was promised not only a credit but to lower my bill. What ended up happening was he deleted the wrong box. Chatted back

It's been at least 4 months or more since Xfinity bypassed the connection between our house and our neighbors, running a big orange cable around our entire yard (up and down both sides of our lawn). I spent the entire summer moving the cable out of the way and back in place each time I mowed the law

Hi! I recently transferred service to a new apartment and noticed I have a balanced transferred. Looks like service stopped at the old apartment and a new one began at the new apartment and am being charged almost double since it appears the other account was closed. Is this correct? Cheers, Mark

My service was suspended today and I did not have the full amount they were asking for to restore. When poking around the payment page I saw an installment plan option that I opted in for with $50 due today. I paid my literal last $50 that I worked all day for to restore service and it still says I

can I have another comcast.net email address? If so, how do I create it? I do not want to add another user, I just want a 2ne address for myself & do not want to turn to gmail

Internet streaming says there is a caching problem and won't stream tv program. Has worked for years. Started failing today - same machine, windows 10. tried clearing cache, change browsers, etc but nothing seems to work. I see this has been a problem for a while and haven't seen any good fixes in t

How am I supposed to return old modem or do I not need to

I am a Comcast gigabit subscriber. I logged in with my Comcast credentials. I have been trying to get to private messaging since @XfinityJennifer and others recommend that to submit gigabit pro account check requests, but my account doesn't have the private message icon in the top right corner. Any