Schedule a tech appointment

@XfinityDemitrius​ the first time I tried to activate it, it got to the blinking white status, but then I couldn’t continue on the phone because I didn’t have service, so I couldn’t use the app anymore, and activation couldn’t be completed and the “check” that Xfinity does afterwards failed. Once I unplug the old modem, I can’t do anything on my phone. (I’m not currently at my apartment). 

2nd reply, forgot to add: So I hooked the old modem back up. The old modem still works fine. 

If the old modem is working without issue, you do not need a service appointment. Please let us know when you are available in your apartment so we can go through a few steps to assist with activation @user_p77f3x.

The problem isn’t with my modem or line. After I unplug my old modem, I will not be able to speak to you. I will not be able to open the internet. I will not be able to access this forum. I cannot send or receive texts. I can’t use the app. I can’t call anyone. So I don’t know how you can talk me through the activation when I won’t be able to speak to you. This is my issue. No cell service. The initial Xfinity guy that did the activation in person had a different cell provider than me and was able to get a signal to finish the activation. There is not a problem with my modem or line. It’s that I have no Verizon cell signal, so I can’t activate the modem. Just so the issue is clear. It’s frustrating, but I live in a Verizon deadzone. Also, I won’t be home for a few days. I was hoping to schedule someone to come help when I get home. Thanks and sorry for the private message, I’ve never done this before.