Thank you for reaching back out to us @user_c05ya8! We have this really helpful article that provides steps for each way the old modem can be returned.
Hello, @user_vhqc87! Thank you for creating a post regarding your equipment return question. Most likely, you will need to return this device, but please allow me to ask a couple of clarifying questions first. Is this a modem that you originally picked up from an Xfinity Store or had one of our technicians install for you? Or did you move into a location that already had a modem installed? Why are you needing to return it, did you receive a newer model or are you disconnecting the account?
Thank you for reaching back out to us @user_c05ya8! We have this really helpful article that provides steps for each way the old modem can be returned.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Official Solution
XfinityAldrik
Official Employee
•
2.6K Messages
3 years ago
Thank you for reaching back out to us @user_c05ya8! We have this really helpful article that provides steps for each way the old modem can be returned.
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XfinitySara
Official Employee
•
2.7K Messages
3 years ago
Hello, @user_vhqc87! Thank you for creating a post regarding your equipment return question. Most likely, you will need to return this device, but please allow me to ask a couple of clarifying questions first. Is this a modem that you originally picked up from an Xfinity Store or had one of our technicians install for you? Or did you move into a location that already had a modem installed? Why are you needing to return it, did you receive a newer model or are you disconnecting the account?
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