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network security -- how to isolate a single machine from external exposure
Here's the goal: my Windows network is exposed to the xfinity router for gateway purposes. I apologize if my terminology is [Edited: "Language"] up. I want to put one machine on there to be kind of a file server -- like a NAS. But it will be soon to be unsupported Windows 10. As s
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Your Home Network
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Home phone not working
I was sent a new modem and I installed it and mailed back the old one. I later found out that my home phone stopped working when I installed the new modem. I have been trying to text people on the app first with the completely unhelpful AI assistant and then with the live agent who I thought was tr
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Home Phone Service & Equipment
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exterior cable box needs repair
my cable box on the outside of my home is broken and the cables are exposed. Anyone can come disconnect them which would make my security system and internet useless. I cannot figure out at all how to chat with a support agent to get a technician scheduled.
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Customer Service
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xfi gateway, home phone not working
I replaced my tower modem with a new xfi gateway router. When I plugged in my home phone it failed to work
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Your Home Network
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Switching to Xfinity mobile and promised discounts and internet speeds
I recently switched to Xfinity mobile in addition to continuing Xfinity internet and home security services. I was told the following: Mobile $60: $60 for 2 mobile lines (no phone insurance or protection plan included) Internet and Home security $87: $107 for internet ($82)
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Billing
It's possible the previously scheduled technician fell ill or had another issue that prevented them from attending work which caused the rescheduling. Our Xfinity Home security installations require specific training for the technicians who perform t
Xfinity does not consider customers and or want business.
I have missed 3 days of work because I have been scheduled to have a home security installation, the first time I was confirmed that same day they would come, I waited and no one came then they said it was because a service needed to be canceled to start a new one. No one called and told us anything
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@user_434cfe Be advised that if you use option number 2 above to turn off the hotspot, the gateway devices still broadcast a "Hidden" network that is used for interfacing with their home security systems. And that it can not be disabled..
turn off wifi
I have been getting headaches from the microwave electromagnetic radiation from the router. I put an oven pan over it and my headaches are better. I cabled my 2 computers and smart tv to the router/modem. I want to turn off wifi to stop the radiation. Can you please do that for me
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You have to speak with the Xfinity Home Security Group - once I got to a sensible human my issue was quickly resolved. I agree it’s very frustrating. They had to clear some setting in my account at their end - not enough just to clear browser cookies
Download Xfinity Home Security Certificate
I'm trying to download the Home Security Certificate for my home insurance. I go to the page that I've seen posted. It goes to the page and then updates to some generic Xfinity Homepage. The page I want to be on refreshes to something else that doesn't include the page I need. Any idea what is going
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@flatlander3 Thank you so much. I haven't tried Bridge mode yet so that may be the way to go. One question -- will I be able to connect my Xfinity Home security system and all devices (cameras, doorbell) to the Eero WiFi? That's been my concern so f
Persistent Connection Drops - DHCPv6 Missing Required Option 82 and 24
Background: We have had 3 technicians out. The first one came and replaced my 1.5 year old XB7 with an another XB7 about 2 months ago. The second one removed all the splitters and now I'm on a single line from the pole to the modem (this was about 3 weeks ago). He said the signal strength improved d
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Welcome to our community forum, @user_ea7712! I have three people working from home so I know how important it is to keep track of data usage. You can use this link to contact our Customer Security Assurance team if you have questions about your data
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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Official Solution
Welcome to our community forum, @user_ea7712! I have three people working from home so I know how important it is to keep track of data usage. You can use this link to contact our Customer Security Assurance team if you have questions about your data
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
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Vigornian Thank you for giving those steps a try, and the update. Looks like we have some work to do. Have you updated your Xfinity.com password recently, or any of your security settings? Additionally, are you on your home network at the moment?&nbs
Not receiving login PIN via SMS
I’m trying to log in to my account and the system wants to send a PIN to my mobile phone. The PIN never arrrives. I’ve checked my account profile and the mobile phone number on file is correct. Any idea why can’t I receive the login PIN on my mobile phone?
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Official Solution
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What happened to the old Home Page?!?!?! The new Discovery Hub [Edited]!!!
Hate the new Discovery Hub. Too many sign in requests. The old Home Page had news, entertainment, all that stuff wrapped into one. Will be changing Home Page to news.google.com. Are you trying to get rid of customers?
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Sign-In and Account Management
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xfinity stream no longer casting to google home max
Hi, xfinity stream is no longer casting to my google home max. Other devices in my home such as the original google home display are working, so it is just an issue with the google home max. Tried the following: Removing app from my android device, reinstalled and logged in. Still
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Xfinity Stream Website
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How to get Home phone connection to modem
Can't get home phone to work
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Home Phone Features
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Xfinity home page is blank under Google Chrome
Every time I try to bring up the home page, it flashes for a second, then is completely white under Chrome using Win 11. Edge displays the page properly. What setting(s) in Chrome do I need to change to make the home page show up? If the home page is not compatible with Chrome, this is a major i
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Sign-In and Account Management
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Xfinity Stream App not recognizing Home Wifi
App doesnt recognize home wifi through Roku. Cell Phone and Computer both work without issue. Any ideas?
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Xfinity Stream App
Greetings, @lfiorani! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Home system. You have definitely come to the right place for assistance. At this time, the only functions that a
How to remotely set my alarm in the new xfinity app
I used to be able to remotely control my alarm in the xfinity home app. Now in the new xfinity app I don't have remote access to my alarm. If I try using the old xfinity home app it sends me to the xfinity app. How do I get remote access of my alarm?
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2 weeks exactly and internet tv and home security still not working, made an appointment service man came but didn't bring a ladder tall enough to get on the telephone pole I only have gotten 7 days credit but I need 24 days + credit
user_cc9557
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9 months ago
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Still no internet a week after Beryl!
I’m located on the east side of downtown Houston, and despite having power since 7/10 (the hurricane hit 7/8), I still have not heard a peep from Xfinity about when internet will be restored. Their outage map is garbage and hasn’t been updated since the hurricane. Has anyone heard ANYTHING about an
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