Contributor
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112 Messages
Xfinity home page is blank under Google Chrome
Every time I try to bring up the home page, it flashes for a second, then is completely white under Chrome using Win 11. Edge displays the page properly. What setting(s) in Chrome do I need to change to make the home page show up?
If the home page is not compatible with Chrome, this is a major issue for me
Thanks
Mike (Personal Information)
CCMacey
Gold Problem Solver
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541 Messages
2 years ago
Good morning, @Mike_AG, and thanks for reaching out through our Community Forums page for help with your browser experience today with the Xfinity page. I use Google Chrome as my primary browser for work, and would definitely fumble a bit with Edge since I never use it! You've reached the right team to help get this resolved.
Have you checked to make sure you don't have a popup blocker keeping the page from opening, cleared cache and cookies already and opened a fresh browser window, or tried to open the page in Incognito mode to see if it would load?
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Mike_AG
Contributor
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112 Messages
2 years ago
Opening a new page, clearing cache and cookies were ineffective. However incognito mode worked
????
This is a start...Mike
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CCMacey
Gold Problem Solver
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541 Messages
2 years ago
Interesting...
Do you see this issue on multiple devices, or isolated to one device?
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Mike_AG
Contributor
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112 Messages
2 years ago
I have attempted to post here 3 or 4 times and even though it comes up as posted successfully, I never see it listed.
The issue is one of page rendering. On my system there is HUGE amount of white space at the top of the page, and at the bottom of the page, the following appears
(edited)
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user_a392c4
Visitor
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5 Messages
2 years ago
Access Denied
You don't have permission to access "http://www.xfinity.com/" on this server.
Reference #18.15934e52.1673208606.a26b7fcd
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user_a392c4
Visitor
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5 Messages
2 years ago
SAme with Brave or Chrome.
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user_a392c4
Visitor
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5 Messages
2 years ago
Looks to be entirely new website from the ground up. Looks stupid as well
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Mike_AG
Contributor
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112 Messages
2 years ago
Once again, I tried posting this 2x and it never showed up. So here goes - the link supplied is out of date. To get to the cookies, you go to 'settings' then 'privacy and security' on the left, then select 'cookies and other data'. Go down about 2/3 of the way to 'sites that can always use cookies'. And here is the problem - entering xfinity.com doesn't seem to work because it reroutes to either xfinity.com/overview or xfinity.com/auth. If you try to put those URLs in it routes back to xfinity.com when it is stored.
Grrr...your developers have no idea how to test before they release to the world, do they? Very annoying. There aren't that many well known browsers out there, and at a minimum changes should be tested with each one until they all work the same
Mike
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user_4d750b
Visitor
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1 Message
2 years ago
Not sure if this helps, but I am having the same problem on a new MacBook Air I just booted up yesterday. I tried all of the steps above and nothing really worked. When I pull the xfinity tab to it's own Chrome window, the problem goes away. It only blanks out when I have it open as a tab inside a Chrome window with multiple browser tabs open. You might test this in your environment.
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Mike_AG
Contributor
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112 Messages
2 years ago
I don't have a Mac, so no help for me here but maybe for other Mac users, so thanks
I'm willing to bet that all the testing for this page was done on smartphones....typical...
Mike
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Kaytu
Contributor
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45 Messages
2 years ago
(MacBook Air macOS Monterey 12.6.2) I get the blank page with Google Chrome and Brave browsers. Turned off ad-blockers, same result. Attempted to reply to this thread using Firefox (the page rendered), and this box that I'm typing in would not allow me to enter any text (completely greyed out). I finally made it with the Safari browser (which is not an acceptable solution).
This must be a cruel joke that the xfinity developers are playing.
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user_c54ec2
Visitor
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1 Message
2 years ago
I also get this problem in Brave, but NOT in Chrome (on Windows 10). When I load Xfinity the page appears to be completely white. I didn't realize until I read the posts above that the page is there if I scroll down far enough. Before the page starts, this message appears:
(edited)
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SmilingBob816
Visitor
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1 Message
2 years ago
Same here on newest version of Firefox Browser in Win11. Posting on Edge, which seems to work fine. I get a blank page when trying access Xfinity account on Firefox.
(edited)
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nmcavoy
Visitor
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1 Message
2 years ago
This is still broken?? It's been half a year, I just bought sim cards and I'm already regretting this...
Tried every web browser, on Windows, Linux, and MacOS. All broken.
To anyone who sees this thread the mobile apps seem to work so far, and really the sim card cards should communicate this instead of pointing users to the broken website Xfinity has no intentions of fixing. The app still points to the website to login so youll have to close and reload it once it hangs on the "gathering information" page. Key seems to be the /login route requires some sort of key (literally starts with "key." lol) in the URL that the regular login from the home page has no way of redirecting with. Really bizarre. I'd offer more diagnostics but that's as far as I've gotten. Bad first impression. I don't know the circumstances the web developers are under but it must be awful over there. If I wasnt so desperate to save some money I'd have thrown these sim cards away.
Also posting a comment before logging in throws out the comment, Why let someone type it out without logging in then??? Good thing for copy/paste history. Add that to the Jira board
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