exterior cable box needs repair

my cable box on the outside of my home is broken and the cables are exposed. Anyone can come disconnect them which would make my security system and internet useless. I cannot figure out at all how to chat with a support agent to get a technician scheduled.

Responses

CCJoshua1

Problem Solver

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567 Messages

2 years ago

We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

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CCValerie

Official Employee

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974 Messages

@user_7f466b, I just received your direct message. I am happy you were able to locate the icon to get that sent over. I will be responding to you there shortly to continue assisting. Thank you for your patience.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_7f466b

exterior cable box needs repair

CCJoshua1

CCValerie

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