Switching to Xfinity mobile and promised discounts and internet speeds

I recently switched to Xfinity mobile in addition to continuing Xfinity internet and home security services.

 

I was told the following:

 

Mobile $60:

$60 for 2 mobile lines (no phone insurance or protection plan included)

 

Internet and Home security $87:

$107 for internet ($82) and home security ($50) with a $25 reduction for multiple products. 

$20 reduction for switching to mobile service for 24 months.

 

Grand total $147 + tax ($87 + tax for internet and home security +$60 for mobile).

 

2 $200 visa cards. One has been applied for but I have not information on how to acquire the 2nd card.

 

Problem #1:

I was told that my previous internet speed of 800 Mbps would increase to 1,200 Mbps with this new service, along with a lower price.  In actuality, I did sign the contract which states: Connect More Internet Download speeds up to 800 mbps; upload speeds up to 100 Mbps. I have now come to understand that Connect More is 200mbps. My speed is now 200 Mbps.

 

Problem #2:

My additional discount of $20 was not applied to my bill. After spending hours on the phone, a credit was applied, but I am not sure if that will continue monthly or was a onetime adjustment. I need verification. 

 

Additional inquiry: How to receive the 2nd $200 visa card

 

Overall I am very frustrated by the fact that I feel that I was misled. Any discussions with the approximately 10 people I have spoken with end up with them quoting higher rates in order to receive the internet product that I had been promised.

 

Of course, I do not have a recording of what was told to me, and I did sign a contract that said Connect More indicating speeds up to 800 mbps. However, I was not aware that Connect More was not what I had agreed to. 

 

Please advise.