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user_434cfe
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5 Messages

Friday, May 13th, 2022 6:38 PM

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turn off wifi

I have been getting headaches from the microwave electromagnetic radiation from the router.  I put an oven pan over it and my headaches are better.  I cabled my 2 computers and smart tv to the router/modem.  I want to turn off wifi to stop the radiation.  Can you please do that for me.  Thanks, Jim

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3 years ago

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XfinityDena

Official Employee

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3.2K Messages

3 years ago

I am sorry to hear about your headaches. I get them all the time due to my allergies which have flared up due to the pollen in the area. Are you using an Xfinity Gateway or your own modem?

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user_434cfe

Visitor

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5 Messages

3 years ago

Thank you for your help.  I have a xfinity

Wireless Gateway: DPC3941T 

The modem router is xfinity's

Jim

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XfinityDena

Official Employee

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3.2K Messages

Thank you Jim. You can follow the steps with the link: https://comca.st/3FYt3ha to put your modem into bridge mode. Any ethernet port can be used but only one device can be connected to the gateway while in Bridge Mode. To disable to hotspot WiFi you would need to follow the link: https://comca.st/3MjPOy9 to complete this step. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_434cfe

Visitor

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5 Messages

Thank you.  I am not sure what do to.  

3 years ago

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EG

Expert

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110K Messages

3 years ago

@user_434cfe 

Be advised that if you use option number 2 above to turn off the hotspot, the gateway devices still broadcast a "Hidden" network that is used for interfacing with their home security systems. And that it can not be disabled..

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user_434cfe

Visitor

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5 Messages

Thank you. Can you help me with this.  I am not sure what to do. Jim

3 years ago

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XfinityDena

Official Employee

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3.2K Messages

What questions do you have? You would need to follow the links that have step by step instructions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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flatlander3

Problem Solver

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1.5K Messages

3 years ago

You can buy a 3rd party approved 'cable modem' that does not have a radio (no WiFi).  You can find a current list of these for whatever speed tier you want by checking your location here:  https://www.xfinity.com/support/devices/

Alternatively, a lot of 3rd party 'gateways' have a radio off feature.  Check the user manual before you buy it to see if is an option.  That option does in fact work on my Netgear, or at least the radio signal does not appear (hidden or otherwise) when I use a free WiFi scanner like Acrylic home WiFi (windows) or iwlist for Linux.

Don't mess around with headaches though.  A neurologist can mitigate if not cure them. 

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user_434cfe

Visitor

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5 Messages

3 years ago

Thank you.  I'll check into it.  I don't have headaches now.  

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XfinityNicolas

Official Employee

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1.1K Messages

Awesome, I'm glad you're feeling better and appreciate you taking the time to check it out. If you do run into any questions, we are always here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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