Good evening @user_5d0ebe, and thank you for reaching out on our Community Forums regarding your home phone not working. To confirm, are you receiving a dial tone? May I also ask if you have reset the modem?
We'd love to help get you connected, to the Xfinity network, user_c1z8al! You can browse service options, shop, and order online. You'll have the option to have any equipment shipped for a self-installation or have an expert Xfinity technician help install everything. Xfinity Getting Started Kits include all the necessary equipment with cables along with an easy-to-read start-up guide. You can learn more and even watch short videos which show how to hook up the equipment. And of course, our team is here to help too.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
1.8K Messages
2 years ago
Good evening @user_5d0ebe, and thank you for reaching out on our Community Forums regarding your home phone not working. To confirm, are you receiving a dial tone? May I also ask if you have reset the modem?
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