Download Xfinity Home Security Certificate

@XfinityThomasA​ It doesn't work!  It flashes the page up for a split second and then forwards you to the home security page for Xfinity! 

Thanks for reaching back out, user_4dnu40. Did you try clearing your cache and cookies to see if that helped? What browser are you using when you are having issues?

Thanks for reaching out, ccoc! We are happy to help further with the Xfinity Home Certificate. Your troubleshooting steps are very much appreciated. Are you seeing the certificate but can't download it or are you also seeing the website redirect to the wrong page? What browser are you using to access our website?

Instead of downloading the certificate, I am redirected to a page to purchase Xfinity product, 

WHY?

@user_54ojzj Does a direct link work: https://customer.xfinity.com/#/services/home? Please, let us know, so we can continue investigating this.

@XfinityTony​  - Continue to have the same problem.  It just redirects to the Xfinity home splash page for new customers.

It connects to the page https://customer.xfinity.com/#/services/home for a second but does not fully load and then automatically redirects to  https://www.xfinity.com/auth 

Hello, @user_gi4v2d

Have you also tried to clear your cache and cookies? Rebooting your modem may be helpful as well. Please let us know what web browser you are using and detail any modifications you may have made to the modem or browser. Resetting to the default settings may be helpful. 

Here is a step by step for the process:

Download your Certificate of Alarm System

1. Sign in to customer.xfinity.com/#/services/home with your Xfinity ID and password.
2. Scroll down to the Security Alarm Certificate section.
   
3. Click the Download the Alarm Certificate link.
   
4. Your Certificate of Alarm System opens in a new window where you can download it to your computer or print a copy using your browser tools.
   

@user_1i43h0​ I eventually got to support who helped by resetting my account and clearing some cache. I was then able to follow the instructions and download. The support representative told me I was not the only one having issues. They were very helpful.