I have setup to record all Chicago Cubs games on 3005. Today 4.26 the game did not record. Looking at the scheduled recordings no games show up for the next 4 days then on 4.30 it shows a recording set up. Then no more games for the next 2 weeks. There is some kind of issue if we are all reporting p

I’ve had two pods plugged in for 2 weeks and they have never connected to any device. They are spaced apart and not too far from the gateway. I’m thinking they are a waste of money and I need to try to return them.

I thought I was doing well. My old plan was getting ready to expire so I went into chat and ended up with a plan with xFi Complete, guaranteed rate of $80/year (not taking into account auto bill), free modem, 400mps and unlimited data for 5 years. Got my new modem and all set up. This was about a we

The other day Court TV was showing a game show even though the menu still called it Court TV. That resolved after a couple hours. Now today the channel has been replaced with grit TV. I've seen old forums so I'm sure the answer is going to be that my local affiliate is to blame because this seems to

I am currently in an area where there's a major power outage due to recent storms. I have power using my generator, but internet (Comcast) is down. I connect my AppleTV to hotspot (AT&T) and try to use the Xfinity Stream app to watch the local news. Nope can't do it. Xfinity doesn't allow a user to

I got an email saying that I can get free movie tickets to Jurassic World but don't see it in my rewards to choose. Please add the reward so I can receive the free tickets. Thanks.

Where do I send my ACP recertification? I was approved a couple weeks ago but I'm still getting emails from Xfinity saying I need to do the recertification. So do I need to send something somewhere?

I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. Was able to log in in the past but the last few weeks has me in an endless loop with no success. I enter my Xfinity ID and Password...then it takes me to a verification code page that I enter the code that was sent

I have been a subscriber since 1995. All attempts through retention and chat to get a reasonable deal for tv and internet have been unsuccessful. Why doesn't Xfinity value existing, long term customers. I have a week before my current 24 month contract expires. I am getting very frustrated. A little

New customer here. Started a week ago by putting in my address and starting an order, but the Xfinity website froze on me, twice. Went to Xfinity store today and they found my order but it was confusing them. They gave me a big black modem/router that I took to my new house and plugged in, but I can

Hello Xfinity Community, I am reaching out to share an experience that left me bewildered. A while back, when I upgraded my internet speed, I was offered the Xfinity Flex 4K Box for free. This offer was explicitly stated on the official Xfinity page​1​, among other places on the website​2​​3​​4​​5​.

I'm using an IP TV box and started having a lot of stuttering in the streaming to the point where it is unusable. I initially suspected a service issue and swapped for a different service provider, that didn't help. I also swapped out the hardware (IP TV Box) and got a new one and that didn't resolv

I'm a current Xfinity customer trying to transfer my Internet service to a new address a few weeks from now but can't enter the unit number at the address I'll be moving to, even though others at the same address can be selected, via the interface at https://www.xfinity.com/learn/moving. Whenever I

I’m hoping someone can help with my Internet issues, this is extremely frustrating and with 4 kids at home plus myself and my wife working from home, Internet connectivity today is essential. I’m losing my mind over this new issue. Here’s my story, hopefully it contains all the information that mayb

Our family has been a Comcast Cable/internet subscriber for decades. To reduce monthly cost, we recently decided to drop cable TV and downgrade to Xfinity's 200MB Internet Now plan. We just received the Now installation kit and Arris TG1682P gateway and are trying to decide how/whether to reconfigur

Hello, We recently switched from equipment we owned to a newer xfinity gateway. I keep receiving texts to return the old equipment but it was ours and I have nothing to return. How do I get these messages to stop?? Please help.

I have an "XB8-T" modem and from what I understand, this particular modem is "too secure" for my Switch to connect to, which doesn't make any sense to me. I have never had this problem with AT&T so why is this any different? I digress. Is there any way to bypass the security of the modem so I can fi

I had the problem starting with the big game on Sunday night on Fox 1016. It continued on other movie channels. I tried everything the comcast agents recommended and nothing worked. Finally I found the solution. On your comast remote push the large letter B (next to A. Under accessibility settings m

Can you let me know whether I can fix an internet connectivity problem myself, or if I need service by Comcast (which might not be in the cards due to COVID-19)? Symptom is that once or twice a day I lose internet connectivity. I can fix it by rebooting the device (Netgear Gateway C3700v2), or often

I just want to send my payment via check, using USPS. I need the postal mailing address to send my payment. Previous posts have advised finding the correct mailing address by inspecting the billing statement. It has been said that there is a link to "PDF Statement" somewhere. I have not found it. Pl