Visitor
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1 Message
ACP
Where do I send my ACP recertification? I was approved a couple weeks ago but I'm still getting emails from Xfinity saying I need to do the recertification. So do I need to send something somewhere?
Visitor
•
1 Message
Where do I send my ACP recertification? I was approved a couple weeks ago but I'm still getting emails from Xfinity saying I need to do the recertification. So do I need to send something somewhere?
Accepted Solution
XfinityThomasB
Official Employee
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1.9K Messages
2 years ago
Hello @user_363b57. Appreciate you reaching out! ACP we have a dedicated team that handles the enrollment for this program. Below I included the contact information to touch base with the team.
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
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user_a86da0
Visitor
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1 Message
2 years ago
I was experiencing the same problem. I then realized that I had applied to the lifeline program instead of the ACP. Lifeline only pays $9.95 a month compared to the $30 that the ACP allows. To correct the problem I had to shutdown my lifeline application. Then I reapplied for the ACP program and BINGO! My problem was solved.
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user_6a2118
Visitor
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1 Message
2 years ago
There is no help at this phone number (1-855-846-8376).
Only an AI bot that leads you in circles and provides no assistance at all with ACP recertification.
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user_3223dc
Visitor
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2 Messages
2 years ago
Hello. I have been approved for the ACP Program but all attempts to have it applied to my Internet result in referrals to phone numbers with recorded messages that don't apply to my request for the discount or I'm being getting rerouted to another website that just has a blank screen. I have made this attempt several times going back to when the program was started a couple years ago. It is now February 2023. But still can't get solid information from Comcast. Based on what I see in the forums, it's looking like Comcast does not want to give some customers access to the discount whether they are approved by Lifeline, National Verifier or National Verifier. I'm an existing customer for about 10 years and now approved for this discount. Please help!
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user_355a93
Visitor
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3 Messages
2 years ago
On January 4th, I applied for ACP after initiating switching to the Internet Essentials Plus plan.
January 9th, I informed the Internet Essentials Plus people that I got my ACP approval. They informed me that after a couple of days, I would see the $30 ACP credit which I did on January 11.
As of today, February 19, I still don't have the $29.95 plan and I never saw a second $30 ACP credit.
To add insult to injury, Xfinity has raised the rate on my current plan, an expensive plan I probably never needed in the first place!
My name is Clifford [Edited: personal information], and I am extremely angry. One might say livid.
(edited)
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