I was promised a refund check after closing my account after moving.   I have called with only being put on hold for hours.   I have chatted for hours, with empty promises and assurances from the xfinity chat every time that the refund check would be sent in 2-3 days..   How

I have an Insignia Fire TV and Yamaha soundbar. Here's what I'd like to be able to do with my XR15 remote and I need to know if this is possible. 1) Control Power for the TV 2) Control the volume up/down for the soundbar 3) For the TV inputs, I plan on using the Insignia remote 4) For the Appl

I just got an e-mail from Xfinity that says I have the BIG-10 network as part of my plan (Ultimate TV package).  But when I click on the channel I get a box that says I need a subscription.   I called Xfinity yesterday when I first heard the news and was told the ultimate tv package

Is this normal behavior with xfinity customer service? The text message specifically says to not share with xfinity representatives.

I find it absolutely frustrating and discerning that on your website there is absolutely no way from me to remove something from my plan. Kind of funny that you may add whatever you want to an account, however, there is nothing, anywhere on the entire site about how to remove something. It will not

I tried clearing iPhone cache and reinstalling the xfinity app but every time I sign in, the app bounces back to the sign in screen.

I got the notice (multiple places) that my "Fast" internet has been increased from 400Mbps to 500Mbps. Having had this type of upgrade experience before, I restarted my modem, expecting to see a noticeable jump. However, it seems that my download speeds are now slower (although uploads have finally

It's been at least 4 months or more since Xfinity bypassed the connection between our house and our neighbors, running a big orange cable around our entire yard (up and down both sides of our lawn). I spent the entire summer moving the cable out of the way and back in place each time I mowed the law

Why does it take 30 days to port a phone number?

Very frustrated here ... After a series of issues with my cable box, an Xfinity tech replaced the box (which had a faulty HDMI input port) with a different style box (no clock or recording indicator lights). When I went to Hulu, there was a message to upgrade my this box which I ignored (selectin

As I understand it, the only way you can change from a normal xfinity account to prepaid internet is to cancel the existing service and then sign up again for prepaid. If you do that, does it affect your existing email account/sub-accounts and can you still access purchased movies connected to thos

I have been connecting to email from Chromebook for the past few years through home network WIFI - now I can access every other website through this connection - except my email account -- I can access Xfinity home page but cannot log in to my account - keep getting "This site can't be reached" wha

I have several subfolders of my Inbox in my Comcast IMAP email account. One of them is greyed out and is causing synchronization errors when I open my email account from my Windows 10 laptop using OUTLOOK 365.  One of the suggested fixes is to rename the folder using webmail.  Since the f

Hi, There should be a mechanism at xfinity support to request a correction for email permanent errors. But i do not find one.  So i am reporting it here and requesting that comcast support correct it.  Note that emails from my comcast address into the anl.gov domain worked earlier in t

I keep getting emails from mailer-daemon.comcast.net that is rejecting an address in a distribution list. Email comes 1-3 times daily.How do I stop it? Below is the body of the email (I changed the address to user):This is an automatically generated Delivery Status Notification.      Delivery to the

all of a sudden on my account and my husbands on the right hand side there are ads and the popup blocker keeps trying to stop them.  how do i remove these ads from my account i use edge to view my emails and my husband uses chrome?

How do I set the default setting in the Xfinity web email app to NOT mark emails as read after preview?

There's some general email filter info, but I have a couple of questions maybe some expert can help me with.  I'm using a mac and apple mail.   1.  Can I set up a word-specific filter so that if the word "butter" (just an example) appeared in the subject line or body of the email it is blocked compl

Has Comcast done something different in the past couple of days that has caused my email to stop functioning?Cannot send email. No changes have been made to the computer except normal MS updates (Windows 10). It was working fine until yesterday when I began getting popups from my email program that

My email has been working fine for quite a while (at least a year since the last problem).   Suddenly (sometime within the last week) my postfix demon can't connect.  I'm getting authentication failures.  It's as though my username changed for no reason.  I don't know which username or password comb