Email Folder Name Greyed Out

I have several subfolders of my Inbox in my Comcast IMAP email account. One of them is greyed out and is causing synchronization errors when I open my email account from my Windows 10 laptop using OUTLOOK 365. One of the suggested fixes is to rename the folder using webmail. Since the folder is greyed-out, I cannot rename it. Any suggestions on how I should proceed?

Thanks.

Responses

Oldest First

Selected Oldest First

Accepted Solution

Latoque

Expert

•

29.7K Messages

4 years ago

I don't have Outlook365, but try disabling the account in it, then rename the folder in the webmail UI. Then close Outlook and re-start it again. Does the new name now show?

0

J

jm16417

Visitor

•

2 Messages

4 years ago

Thank you very much! That did the trick. For additional info, the reason the folder was greyed out was that there was another subfolder with the same name (my bad).

0

JLou

Frequent Visitor

•

6 Messages

4 years ago

This did not fix the problem for me. I have two greyed out folders - all the messages that I had in those folders are gone and I do not have any other folders with the same name. I have other subfolders under the same account and they are all fine. I use Outlook 2016 as my email client. This all happened after I transitions to Outlook 2016. Sadly I really needed some of those lost emails - they were medical records.

1

0

XfinityAlyssaA

Official Employee

•

2.1K Messages

Good morning @JLou and thank you for reaching out to our Digital Care Team on our forums, I'm sorry to hear about your email issues and our team would be happy to look into this further. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Email

jm16417

Email Folder Name Greyed Out

Latoque

jm16417

JLou

XfinityAlyssaA

New to the Community?