Contributor
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532 Messages
Does switching to prepaid internet affect email or access to purchased movies?
As I understand it, the only way you can change from a normal xfinity account to prepaid internet is to cancel the existing service and then sign up again for prepaid. If you do that, does it affect your existing email account/sub-accounts and can you still access purchased movies connected to those accounts?
Accepted Solution
XfinityDena
Official Employee
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3.2K Messages
5 months ago
As a former Xfinity customer, Comcast never lets you lose your on-demand purchases if you have made them. You can continue to watch purchased titles using the Xfinity Stream portal (https://www.xfinity.com/stream/?linkId=104293119&linkId=177085097) and the Xfinity Stream app. I also want to mention that one of the great benefits of your Comcast email address is that you can continue to log in and use the email even after you disconnect services! I would suggest logging into the account at least once every 30 days to not lose the access. @lesmikesell
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