Laurie's profile

Contributor

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410 Messages

Monday, July 27th, 2020 6:00 AM

Closed

remove ads from xfinity email page

all of a sudden on my account and my husbands on the right hand side there are ads and the popup blocker keeps trying to stop them.  how do i remove these ads from my account i use edge to view my emails and my husband uses chrome?

 

 

Accepted Solution

Gold Problem Solver

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26.3K Messages

5 years ago

If you are asking about Comcast's webmail ("...connect.xfinity.com/appsuite/..."), visit https://my.xfinity.com/digitalads/ and click the "OFF" button under "Email Banner Advertising​". The change might not take effect immediately.

Contributor

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410 Messages

5 years ago

it already shows it is off but i see the add now on all of my email accounts and on the secondary ones it says only primary can change it

Gold Problem Solver

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26.3K Messages

5 years ago


@Laurie wrote: it already shows it is off ...

If the button says OFF it means ads are ON and you need to click the button to turn them off. Conversely and confusingly, if the button says ON it means that ads have been turned OFF.

Contributor

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410 Messages

5 years ago

thank you it is fixed now.

Visitor

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1 Message

4 years ago

Comcast is blasting ads on the home page and on our account login page.  It's REALLY tacky and it smacks of lack of security/privacy.  I mean on the account login page, really???  I have never seen ads on any consumer, secure account login page, EVER!

Expert

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29.6K Messages

@user_4921be

You are replying to a year-old thread, which is now being closed.  If you have a question please start your own thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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