Hello, I'm posting here to activate the direct message feature and connect with customer service. We need to have our existing buried cable line moved as it runs diagonally across our backyard and will be impacted by planting and landscaping work. Please advise who I can contact for remedying this s

I was in the outer lane to turn left onto Golf Road going west and as I started to move forward the minivan leapt in front of my car from the straight lane on my right. They were, at farthest, four inches from hitting my front right panel. They then proceeded to tailgate others and be a hazard until

hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks

Based on advice from Xfinity agent, I did not accept delivery of a phone. It's been two months since the phone was not delivered. Xfinity keeps calling it a return that was never received and keeps charging me. Their online chat agents are nice but simply keep saying wait another 3 -4 days. What are

I got a call from this number where I was told that there has been some strange activity in my modem logs indicating that my firewall software needed to be upgraded. Nothing came of this other than the caller saying that he would put a note in my file that follow-up action would be needed (... updat

We recently moved and our service at the old house was canceled so the new owner could establish service. The account for the new house was not set up yet to move services over, along with the complication that the old plan we had is no longer available. Once the cancellation of the old account took

I hope there is an customer service email where we can report issues. We lost the internet connection after we came back from shopping... I knew they were going to bury the outside cable, so I checked, and indeed, the cable was buried. When I call Xfinity support line, the agent collected our inform

Ordered two 14 pros which arrived yesterday. Activation of the first phone (mine) went smoothly once I received the email from xfinity that it's time to activate, which arrived about 1 hour after the phone was delivered. Started working on setting up my wife's phone later in the day, well after we g

I hope a customer service manager can help. I've already spent a lot of time on chat and on the telephone. I've been stuck in the maze of trying to get this resolved, with no luck. I requested a move to a new address *without* equipment because I'm using my own. I then got an email saying that equip

Hi! I have been experiencing very severe lag/packet loss on Final Fantasy XIV. I have read online that this has historically been an issue with Xfinity and FFXIV servers. I haven't been able to figure out if this is an Xfinity issue or a FFXIV issue - I have included a ping pointer screenshot below.

I made a contract with Xfinity for internet service for my residential address EDIT:[PI] almost a month back. It turned out that internet cable outside of my house connecting two Comcast service points is damaged. There were 4 different technicians visiting my house and finally the issue was referre

I signed up via the web for Xfinity internet today. I was so excited, but this has been nothing but frustrating and disappointing. I have a new Motorola Modem/Router MT7711 that I am using. I followed Xfinity and Motorola's instructions to set up the internet in my apartment. When it came time to ac

I got an email saying the bank returned my payment, and I need to pay a fee and the full balance. The email gives a link that doesn't work, and I don't see anywhere to pay it online except for paying the next bill coming up. How or where can I pay the balance?

....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....

On 26 June, Peacock reset and I got kicked out. When I attempt to go back in, I have to choose a plan. According to this page, in order to have Peacock Premium, I need to have Gig Internet. https://www.xfinity.com/support/articles/peacock-subscription-faqs I do have gig internet. So I have met the r

I need to cancel service and close my account. I've moved to a new address and no longer need xfinity service. Please advise on how to close my account and receive confirmation of closure.

I just ordered my GIGABIT EXTRA plan. Initially, I was set up to receive the package on March 29, but now I want to change the shipping time to March 24-25. How do I change that? This is my first time setting up Xfinity, and I don't know if my home has a coax cable or not. If not, what can I do to s

Hello, I would like to see if I am eligible for Xfinity's Gigabit Pro service in Fort Lauderdale, Florida. I saw that others are supposed to send a direct message to start the process - and I'm happy to do that, I just don't see an icon to do so. Please advise how I can start. Thank you

As of this morning, I was having several issues including guide error messages and TV Land no longer available. Guide message was basically saying not available. No other error code. I did a system reset. Thoughts?

Hi. I recently bought my own modem/router and cancelled the rental with Xfinity. I returned the Xfinity modem to an Xfinity store and received a receipt. The Xfinity modem is still appearing under "Devices" on my online account. How long does it take for the device to be removed from my account? Als