Can’t access Disney plus

@user_f95954

 

To access the Disney+ app, you’ll need:

 

A compatible streaming TV Box with Xfinity Flex service or a compatible X1 TV Box with Xfinity X1 service, including:

• • • Xfinity Flex
      
      • Xi6 streaming TV Box
      • XiOne streaming TV Box
    • Xfinity X1
      
      • XG2v2 (Non-DVR; Pace Model)
      • XG1v3 (DVR; Arris or Pace Model)
      • XG1v4 (DVR; Arris Model)
      • XiD (Non-DVR; Pace or Cisco Model)
      • Xi5 Wireless TV Box (Non-DVR; Pace Model)
      • Xi6 Wireless TV Box (Non-DVR; Arris or Technicolor Model)

The following TV Boxes are not compatible with the Disney+ app:

• • RNG150, including the following models:
    • PCRNG150BNMD - Pace RNG150N-M
    • PCRNG150BNCD - Pace RNG150N-C
    • SMRNG150BNMD - Samsung RNG150N-M
    • SRRNG150N/CCO - Samsung RNG150N-C
  • Pace Xi3
    • Model PX031ANI
    • Model PX032ANI
  • Samsung XG2v2
    • Models SX022ANC and SX022ANM
  • Arris XG1v1
    • Models MX011ANC and MX011ANM
  • Pace XG1v1
    • Models PX001ANC and PX001ANM

 

If you're having issues placing the order for a new device through your current equipment, we can assist with placing an order for you.