Caller ID on TV
Can someone please help me? I’ve talked to 2 online agents and 2 phone agents. I keep being put through the same troubleshooting steps over and over despite 2 “advanced team” tickets being opened for what seems like a simple issue.
Our old gateway/modem’s fan was failing. I took it back to the Xfinity store and got a new one. Brought it home, plugged it in, and it wouldn’t activate. Called Xfinity and they helped activate it, great. Noticed about an hour later that the voice service wasn’t working (no dial tone). Called Xfinity back, and they manually moved/associated our phone number with the new gateway/modem. The next day, I noticed caller ID is not showing up on the TV. It shows up fine on the phone, but not the TV. I have verified the caller ID notifications are still on for the TV.
No amount of account refreshes, resending signals, rebooting my cable box or gateway, or anything the customer services reps I’ve talked have done has fixed it. I have yet to talk to the “advanced team” that has my case. I get texts asking me if it’s fixed, I say no, and I get a text telling me to call back into the main customer service number.
It doesn’t seem like a big deal, but my dad uses this feature to see who is calling him. It’s easier to see than squinting at the tiny phone screen.
5 months ago
I’m putting this out there for anyone having the same issue.
I have spoken to numerous agents. Countless account refreshes, restarts, everything. Several cases escalated to advanced support, just for them to be closed with no resolution without ever even contacting me.
A technician visited today. He verified that I did have caller ID turned on in the cable box settings. He called his support line. The lady he spoke to removed ALL of the features from my line, left the features removed for 30 seconds, added them back, and a reboot of the gateway later, I now have caller ID on the stupid TV again.
What a waste of this poor tech’s time. But he was super friendly, polite, and listened to me. Very wonderful guy!
6 months ago
Mine doesnt work on my phone, so at least you have that
6 months ago
@user_3df0f9 Thank you for reaching out. I can check into this for you and make sure that setting was selected for the new equipment.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
19 days ago
We had a cable outage for several hours which included TV, Internet and Voice. Now that it's back I no longer have Caller ID displayed on my TV. How do I fix that?
Comcast,<edit private information>