Visitor
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3 Messages
Got billed for mobile plan after signing up for 300 mbps internet promo with free 12 months xfinity mobile
Please correct this, i am being charged for the mobile plan when the internet plan i signed up for had a free 12 months mobile plan with it.
Accepted Solution
XfinityJustinM
Official Employee
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191 Messages
11 days ago
Hi @jekoh, thank you for giving our team the opportunity to help you out with this. It was an absolutely pleasure speaking with you, and I am glad we were able to make sure the correct discounts were applied to your account! Your patience was incredible, and you made getting things corrected a great time. Like I mentioned during our conversation xfinity.com/labels andxfinity.com/planbuilder will be your best friends when looking for promotions in the future. If any other quirky questions come up you have seen firsthand how help our community is here, see you around!😀
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XfinityKei
Official Employee
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1.7K Messages
13 days ago
@jekoh Thanks for bringing your bill concerns to our attention. Our team can help. I understand how concerning bill charges can be. Can you please direct message me your first and last name along with your full service address so that I can assist. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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