please help! I am trying everything to turn advanced security setting on! Idk what is wrong! It just stays turned off!

My XB6-T wireless router has started making this medium tone noise that really messes with my ears. Its definately the fan whirling and causing a tone. If I set the router on a towel, the sound dampends some but that restricts airflow and will probably cause it to overheat. Internet, TV and phone ar

I downloaded the Xfinity Stream App on my Firestick. When I choose a channel, it says “This video stream is not playable under the current device conditions. Please disconnect any external devices (including HDMI, screen mirroring, or casting devices) and try again.” The only thing that is plugged i

We have xfinity internet and TV. We've a lot of problems losing internet and tv signals (error RDK-03033) lately, with frequent but intermittent losses. I thought I'd ask this now before the signal went away again. The TV tends to go out between 8:15-9:15 p.m., maybe 1.5-2.5 hours after starting. Th

Since I installed my new modem and router (MB8600 and TP-link archer ax1800) I have had issues with the internet being very particular. when I look over the Motorola Webpage for my modem I see errors upon errors with no solution other than to reset and when I do, the errors build up less than an hou

I understand that prices are going up but I'd like to renew my 12 month contract to get a discount if possible.

For the last two weeks my DVR recordings have been freezing while watching them on the Xfinity Stream app. I can still hear the audio but the video completely freezes. It usually starts around the halfway point of the recording. Please help.

My current plan I am paying for is "Download speeds: up to 200 Mbps / Upload speeds: up to 5 Mbps" but when I search for the same plan it states the plan should be up to 10 Mbps. I want the 10 Mbps on my plan without having to upgrade to a higher download plan, as the 400 Mbps only advertises upload

I don’t know where to turn to get this addressed and am hoping you can help. There are down Comcast cables on a pole along the road outside the Reformation Lutheran Church at [Edited PII]. The church also serves as a daycare. The fear is children will be curious and get into the wires and get hurt.

Hello, My dad has an Xfinity account and within the account are two comcast.net email user accounts. One is for him and one is for my mom. My dad never has any issues with his email account at all, but my mom has received the same password-reset email 4 times within the last couple of months. At tha

I claimed my reward through the Xfinity app which was the movie Rocketman. It said to go to my purchases and then open up the movie from there. However the movie does not show up under purchases. (even though, again, I claimed it). How do I get this movie?

The new plan I want to choose says: $60.00/mo for 24 months, then regular rates apply (currently $90.00 per month) It also says: You will receive a $30 monthly multi-product discount for 24 months if you activate a new Xfinity Mobile line within 90 days of your order. Will those additional $30 reduc

I’m feel very undervalued as a loyal customer. Promos for existing customers are worth pennies. I have repeatedly signed contracts over the years, but once they end, Xfinity raises the prices and offers very meager discounts. New customers are offered heavily discounted services. Why is that? Why no

I switched 3 lines to Xfinity mobile in the beginning of May, this was under the belief that xfinity would be saving me money. During the initial switch, one of my phones they claimed had a ESIM issue that was allegedly fixed. The phone worked correctly for 20 days or so and then I found I was being

I got the Flex today and hooked it up. When I turn on the TV and Flex, I get the initial Welcome message (in three languages). When I insert the batteries in the X15 remote, I get the three quick blue blinks. But when I press the Voice button (like the remote instructions say), the remote LED blinks

I had ordered a iPhone 12 Pro Max Nov 2020 and received a package from FedEx today 12/14/2020 and there was no phone in it? There was just a sim card and a empty place with message "Here's your Phone"? I called Xfinity mobile support and they said it is escalated to a different team.

Because of the hurricane when I call in I just get a message that the outage in my area needs to be restored before I can talk to an agent. I need to see about waiving our data cap since that all we have at the moment.

​​​Hello all,​​​ ​​​Just activated Netgear CM2000 cable modem with the Xfinity app. However i notice that the upstream light is constantly blinking. ​​​ ​​​I logged in the modem to check the logs and i see upstream has this message under Upstream status:​​​ ​​​Cable modem is in partial service mode.

Hello. I just had the most bizarre chat support experience indicative of a terrible workplace culture, manifesting in flat-out lies, manipulative behavior as a sales tactic (when I was seeking technical support), and no care in an actual resolution for my concerns as a customer — before getting drop

Recvd. my bill today and under "Other Service Providers" discovered a charge of $17.99 for Netflix. Thought this was odd since I subscribe and pay Netflix directly. After a lengthy Chat online I was credited but they would not disclose how long this had been going on. I would suggest that everyone c