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XGuy1
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Saturday, June 24th, 2023 3:14 AM

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XFinity Rewards | Rocketman Movie | Where is it?

I claimed my reward through the Xfinity app which was the movie Rocketman. It said to go to my purchases and then open up the movie from there. However the movie does not show up under purchases. (even though, again, I claimed it).


How do I get this movie?

Question

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Updated 

2 years ago

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146

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Accepted Solution

XfinityMichaelC

Administrator

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4.2K Messages

2 years ago

Hey, @XGuy1! Thanks for reaching out to us on the forums! I hope you are doing well! I apologize to hear that you are having issues with not seeing this movie after you had redeemed the reward. This is certainly not the experience we want for you! We will make sure this gets resolved one way or another. When you try to look up Rocketman from the normal guide does it show you still need to purchase it? Depending on how this goes we might need to reconcile the entitlements on the back end, or we might need to open a ticket to further investigate.

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XGuy1

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36 Messages

@XfinityMichaelC​ 

Yes it still shows that I need to purchase it if I search for the movie.

2 years ago

0

XfinityMichaelC

Administrator

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4.2K Messages

Thank you for verifying that! It looks like we will need to get a ticket set up to see if we can get this corrected. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XGuy1

Contributor

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36 Messages

Sent a direct message yesterday.

2 years ago

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XGuy1

Contributor

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36 Messages

Update to anyone who sees this post. I finally got the movie and Comcast credited me the amount on my bill. 

2 years ago

0

XfinityKatie

Official Employee

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744 Messages

Thank you for working with us on your account, we hope you enjoyed the movie @XGuy1! If there is ever anything else that our team can assist you with, please don't hesitate to create a new post so that our team and amazing community can assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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