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Joint account
How can I have my partner name be on bills and get notifications about new statements the same way I do?
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Billing
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DIRECTV Stream on Flex
Is there a way to add DIRECTV Stream app to my Flex
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Flex
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Text from Xfinity number regarding debt collection
I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started get
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Billing
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Why can't I connect my phone with area code 787 to xfinity mobile?
Why can't I connect my phone with area code 787 to xfinity mobile?
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Plan
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Need to talk to someone about my bill
how can I get ahold of a person to talk to about my bill? I was charged an in-home service fee, someone came out and looked at our equipment and couldn't even figure out what the modem was. and it ended up being there were multiple service problems that an experienced technician had to come out and
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Billing
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Looking to disconnect cable wires from Home
Hi, We are planning a demolition of our house. We would like to have the utility cables removed from the home. Where can I get help to do this? Thanks -Massimo
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Customer Service
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Investigation Discovery
When is Investigation Discovery coming back to the lineup?
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Channels and Programming
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Iphone 16 unlocked?
I recenty purchased an iphone 16 pro directly from Apple. Now running on Xfinity Mobile. I will be traveling to Europe soon and will use an Esim. Is my iphone 16 pro considered unlocked or do I need to do something with Xfinity before travelling?
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Network
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Being billed $17.99mo for Netflix EVEN THOUGH I pay for Netflix directly for their service!!!! Anyone else???
Recvd. my bill today and under "Other Service Providers" discovered a charge of $17.99 for Netflix. Thought this was odd since I subscribe and pay Netflix directly. After a lengthy Chat online I was credited but they would not disclose how long this had been going on. I would suggest that everyone c
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Billing
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How do I change inputs?
I get the menu of inputs but pressing input doesn’t select different inputs , the menu disappears. I have tried scrolling up & down to select other sources. The arrows and ok buttons don’t work either. How do I change inputs?
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X1
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Seeing RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW errors
I see this error in my cable modem logs. It doesn't happen frequently, maybe a few times a day. This has been happening for a few months. I would notice connection issues on occasion where my modem would reboot itself (I'm assuming something was building up then the modem rebooted). I removed a tap
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Your Home Network
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oops unfortunately this feature is not working.
I was watching a show on Peacock. When I tried to exit Peacock and go back to CBS I got oops unfortunately this feature is not working. I can change the tv channels. But the oops message stays on my screen. The only thing I can watch is ondemand. Do not tell me to check my cables and restart my box.
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Channels and Programming
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Why does it take 30 days to port a phone number?
Why does it take 30 days to port a phone number?
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Home Phone Service & Equipment
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Xfinity mistakenly Disabled my DVR box. How do I get it reactivated?
My Xfinity DVR box was working fine. But an Xfinity Customer Service Representative told me he would give me faster internet speed and that I would not have to get any new equipment. Sadly, he was wrong, because his actions caused my internet and Cable TV to stop working right before an important on
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Non-X1 Service
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Are store appointments required?
I would like to visit my nearest Comcast store in Concord, CA, and exchange my old X1 DVR for a new 4K capable DVR. Is it now required to make an appointment because of COVID, or can I still just walk in?
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Customer Service
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Can anyone explain to me what the purpose of this forum is? Every question seems to go unanswered
I'm a bit at a loss, what exactly is the purpose of this forum if all the xfinity reps are seemingly unable to answer even the most basic questions? It even says in their signature 'We ask that you post publicly so people with similar questions may benefit from the conversation." How? How would that
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Getting Started
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Smithsonian Channel
We are new Comcast customers as of today, had our 120+ HD package installed today however before we switched yesterday I made sure to confirm with our agent who also confirmed with his supervisor that we would have the Smithsonian Channel.... then when the tech was at our house installing the cable
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Channels and Programming
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suddenly almost no hgtv shows are available on demand without a subscription?
until yeste3rday I have no trouble with accessing shows like house hunters international or island renovation. but last night i was hit with more comcast [Edited: "Language"] trying to get more money. it said "subscription Needed" or discovery+. well I made the mistake of trying discovery+. I would
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On Demand
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Xfinity blocking server connection
Hello, recently xfinity started blocking my access to my ssh server through blocking port 22 and actually black listing the server ip itself. I cannot ping or anything, I know it’s on xfinitys side as well because it works perfectly fine through w vpn.
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Your Home Network
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Chat agent asking bank routing details
I had an agent ask me for my bank routing/checking ID numbers - I declined asking if agent could email me a link instead of giving them through chat, which they did. It should be standard to send a link via email to go through the My Account where agent cannot have the details instead of through cha
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Customer Service