Visitor
•
3 Messages
suddenly almost no hgtv shows are available on demand without a subscription?
until yeste3rday I have no trouble with accessing shows like house hunters international or island renovation. but last night i was hit with more comcast [Edited: "Language"] trying to get more money. it said "subscription Needed" or discovery+. well I made the mistake of trying discovery+. I would have been billed twice. it was a person at discovery+ who helped me find a way to cancel this mess. i tried an on line chat with 3 different people (their doing) but not one of them had a clue. Huge waste of time. They all wanted to look through my account. I said why? almost anyone who has Comcast (i refuse to use their really stupid name that sounds like my cat throwing up a big hairball) has the hgtv channel. why doesn't comcast have a searchable database for queries about stuff like this? I really am ticked off that i pay an outrageous monthly bill for very little content. Oh, I know y'all advertise 5,000 channels but that's because 3 of the same station being on 3 different channels with identical programming. and those lets spend more money home shows. then the religious shows which are great for those who want it but why dump it in...oh yeah. so you can advertise how we get all those channels. why is it now almost nothing is available on demand? and forget peacock. it offers stuff mostly I have no interest in and not many episodes of regular tv shows. another "perk" that is empty air. I do not watch movies. I would like however to watch channels I ALREADY PAY FOR. I bet the standard comcast reply will be to blame hgtv and other networks or discovery+ as if they have zero ability through the megabillion's of our dollars we pay for all of these empty perks. But hey, they started the rewards program. what rewards exactly? the only ne i saw was to enter a contest for a very tiny chance of getting concert tickets to something somewhere. It will not surprise me one bit in the next few months if we see YOU MUST HAVE A SUBSCRIPTION TO RECORD ANY IOF THOSE [Edited: "Language"] 5000 CHANNELS ON YOUR NoN-EXISTENT DVR. and to top it all off so far there have been 3 different days with a total loss of service which is zero internet, zero cell phone service and zero tv shows. this is why the non-existent dvr which is actually more likely cloud storage, can not be accessed. the services were out nearly 24 hours each time. What good is your 5g network when I have zero anything during these outages? where is my credit for services we did not receive?
But the fact that 3 different chat people had no idea what I was trying to find information on, had a clue what i was speaking about. then to waste more of my time the 1st rep suddenly disconnected his chat and sent me off to someone else. this person asked to give her a few minutes to read what I had questions about but it became abundantly clear she had not read one word as she asked me again what was i needing. the person before her had not one clue. i know these poor folks are just trying to do the best they can and are given scripts to read. I try to let them know i have no issue with them but why did not one of these 3 have any idea of what this fee is nor how they could find out. The 2nd person ended up transferring me without warning because she was stationed i central US and i live in the western division. So again with no warning she disconnected and i see a 3rd person come in the que for me. So I gave up . a) why is there no central database about these major changes to a service like on demand being turned into a revenue stream and b) why is there nothing about this on your web page? and 3) why do we not get a choice between having a physical dvr that we could watch when your service is out? At least we could access programming we recorded. Sling tv is looking better and better.
No Responses!