suddenly almost no hgtv shows are available on demand without a subscription?

Hello. Thank you for responding. I had success last night! I decided to try one more time doing an on line chat. I'm glad I did. Unfortunately, I did not write down the employee's name. I was very skeptical that this time would be different. Then he disconnected my router! I was nit happy. But after I rebooted the little Comcast box thing (sorry I don't remember what you call it) the router had already reconnected.. Then I couldn't get him back on the chat so I was really irritated. But I decided to see if his solution had worked... IT DID! I'm not kidding when I say I felt like I won the lottery. I hope there may be some way you could identify this customer service employee. He hung in there and actually knew what he was doing. I just do not have time to sit and watch a lot. It's here & there during the day. But about 1 am or so is when I finally can sit & have my dinner & watch one of these shows with no murder or mayhem. No big philosophical choices. Just some easy entertainment and information. So to not have this was, too me, a very big deal. All I could see was a money grab. I'm so glad I was wrong. And now I know what to do. Over all Comcast has been OK. Until this year. The first 2 total service blackouts that each lasted nearly 24 hours was just something to deal with. But no Sara on my phone and the 1st blackout, I had called to try to find out why even my cell service was blacked out. Someone I spoke with took it upon themselves to then disconnect my cell service completely. So another phone call. Very irritating. The 3rd total blackout was recent and planned it seems. Another time frame that came close to 12+ hours. But these were the 1st times I've ever had your services go down completely. 

I get so irritated when people do nit read shat I type as I try to be specific. Then to have to repeat myself over & over to the same person is just intolerable. Then to have my chat disconnected just to see I was being handed off to another person. This person would say they were going to read previous texts with the previous person. But it quickly becomes clear this person did not read one word. This of course led to retyping and retyping the issue. I wish with all of the prepared platitudes you have your customer service people repeat somewhere you teach them to read & comprehend. I realize, since it is obvious your company has chosen to outsource your customer service center, English is most likely a 2nd language which influences the difficulty in communication. It would be really nice if big telecom companies, who reaped billions intax savings because of the corrupt republican congress when the former guy who lost his reelection and was the biggest grifter of them all and they pushed that massive tax present to all of you.. It would be nice if you actually used that money to hire American workers based in America. This might cut down on some of these issues. But credit to the guy who actually did know what to do last night. And, your customer service is still better than AT&T has ever been which is why I now have all 3 devices with you.

I really hope at some point Comcast (the name xfinity to me is just dumb & sounds like my cat throwing up as I've said before) I hope you offer services that are not filled with so much junk. Why do you have the exact same channels (like HGTV, ABC, etc) triplicated? I know one set are considered non HD. But it is more likely you can advertise all these channels. I wish you would offer a basic package for a reasonable (like $40) cost that includes our local.. All local.. Channels including over the air only. Then basic cable channels like HGTV & food network for the basic tier. Then for a modest increase say $10 we could pick out an additional 10 or 20 channels that are important to us. Then those premium channels or say a second language package would be so much more valuable. It's just something that for people like me, will be an important factor going forward. I pay a lot if money to have such a bloated package it makes me irritated from the start.

All that is just what feeds into my level of incredible frustration when there is a problem it makes me want to pull the cable from all boxes.

But for now I am very happy again. I am thankful I found what may be the only customer service person who actually did know what to do and got it fixed. Yay!

Thank you again for responding. Hopefully things will be OK for awhile. But please invest some of those money gifts from that republican group of clowns that actually got paid for by people like me  and do a better job of training people. It is incredibly irritating to read (or hear) the same baseless platitudes then have the person just dump a person to someone else with no warning. I do n I t understand why such basic tenants of good customer relations has been thrown away by these big corporations. I suspect it has a lot to do with a lack of competition. I apologize for my digressions and trying to put in my $2 worth. (inflation you know). It is a character flaw I embrace. Again, I am just happy I have my choices back again. And it goes a long way to making other things better. Now if I could have some success with the solar production company I got entangled with. They make even AT&T look pretty good which is a pretty hard thing to do.

Thank you again. I will read this more thoroughly after the Jan 6 hearings being aired. Lock them all up. 😜

Nora