Alamo_Bob's profile

Regular Contributor

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184 Messages

Sat, Nov 28, 2020 5:00 PM

Are store appointments required?

I would like to visit my nearest Comcast store in Concord, CA, and exchange my old X1 DVR for a new 4K capable DVR.

 

Is it now required to make an appointment because of COVID, or can I still just walk in?

Responses

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago

Does https://www.xfinity.com/support/service-center-locations answer your question?

 

"We're so excited to welcome you back with healthy practices in place. Check your local store page for details."

 

Alamo_Bob

Regular Contributor

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184 Messages

7 m ago


@BruceW wrote:

Does https://www.xfinity.com/support/service-center-locations answer your question?

 

"We're so excited to welcome you back with healthy practices in place. Check your local store page for details."


I had looked there and it does not answer the question. It provides a mechanism to make appointments but does not explicitly state they're required.

 

I was thinking my visit there might occur at some random time, but I guess it's safer to plan ahead and make an appointment. Thanks for the replies.

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