Contributor
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196 Messages
Are store appointments required?
I would like to visit my nearest Comcast store in Concord, CA, and exchange my old X1 DVR for a new 4K capable DVR.
Is it now required to make an appointment because of COVID, or can I still just walk in?
BruceW
Gold Problem Solver
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25.6K Messages
4 years ago
Does https://www.xfinity.com/support/service-center-locations answer your question?
"We're so excited to welcome you back with healthy practices in place. Check your local store page for details."
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Alamo_Bob
Contributor
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196 Messages
4 years ago
I had looked there and it does not answer the question. It provides a mechanism to make appointments but does not explicitly state they're required.
I was thinking my visit there might occur at some random time, but I guess it's safer to plan ahead and make an appointment. Thanks for the replies.
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