Tonight I decided to try out VPN for a little while. I tried to download new messages (I don't use web mail), and XFinity temporarily refused to accept my password.  It said it temporarily blacklisted my email because it didn't like my IP address.  That's stupid.  So I turned off VPN

Hello, I have been a loyal Xfinity customer for many years, consistently paying my bills on time. Recently, my financial situation has changed, and I now rely on Medicaid and SNAP to help manage expenses. When I learned about Internet Essentials, I was excited about the opportunity to reduce my inte

Stopped downloading email to my email account end of July

This issue has been plaguing me for quite a long time; even upgraded the modem to a CM2000 yesterday; im getting the promised download speeds but upload speeds appear to be capped at 40mbps. i worked on this issue with multiple technicians but they were unable to solve it. People seem to be having

I have four X1 boxes. One is a new XG1v4 I got last week as a replacement and Apple TV doesn't load on it.   The screen parks on the app logo and never goes to the content.  The other apps load on that DVR and I can get to Apple content just fine on the other three boxes.  I've

Hello, Always have had good service on this forum so I thought I would reach out about what I experienced today at Comcast store. I went in to transfer (internet,tv,landline phone) my service; moving to a new address 1 mile away from my current address. I was told I could not transfer my landline ph

I have a fairly large utility cover in my front yard that is not correctly attached to its base. I have contacted my city and they say it belongs to Comcast.  How do I contact someone from Comcast locally to have this cover reinstalled correctly?  Picture attached.

I have a coupe devices connected to my current Wifi modem and wondering if the Xfi gateway has usb ports.

For some reason, I have not received any emails from the domain "kohls.com". Since the online order with Kohl's that was placed 3 days ago, I should have received at least the 4 following emails: An email for the order itself. An email indicating part of the order was ready for pickup. An email

​​​Hello all,​​​ ​​​Just activated Netgear CM2000 cable modem with the Xfinity app. However i notice that the upstream light is constantly blinking. ​​​ ​​​I logged in the modem to check the logs and i see upstream has this message under Upstream status:​​​ ​​​Cable modem is in partial service

My XR2 Remote menu is in Spanish and I can't get it to go back to English. When I press the menu button it only shows Spanish.

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification. My Bill has Peacock listed twice in the Add on section. I had Peacock when it was originally free. I added it through being a Diamond Customer.  Where does the second one come from.&nbs

I worked with XFinity support to lower my bill, they suggested that I could save money by purchasing my own modem. I drove out and bought the recommended modem, then waited an afternoon for a service tech to "swap out" the XFinity modem for my new one. However, I was just notified that I am close t

I have a Comcast email address associated with a no longer active account owned by my parents, who've since switched ISPs a year or two ago. I was informed at the time that I would be able to keep using this legacy account. I've been able to use it just fine until about 30 minutes ago, when I signed

Will Xfinity be offering the NHL Center Ice and NBA League Pass packages this year? I don't see the option to subscribe on screen and whenever I call customer service they have no idea what these packages are.

Yesterday, xfinity was performing system maintenance in our area, and our connection was down for about 3 hours. When it finally came back up, i started having trouble with certain websites that use my location. I checked, and I had an IP address that located about 100 miles from where I live. 

Hello, I have a TingFire monitor on my electrical system. It stopped sending info to the company email/server. The company is requesting I send the text/email below. I have verified all the open ports and Firewall settings on my Arris router. Thank you and please read the text below.

Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings seem to know.

I'm trying to return two cameras I got last week. I called and cancelled the security account because those cameras are wired and I wanted wireless. I took them to the UPS store, but they said they couldn't find the right bar code on the box to return it. They said to go to the Xfinity story. I went

Hello. I am currently having a really hard time getting through on both chat and by phone.  I would like to cancel my cable package but keep my internet package.  Is there any way I can go about doing this?  I am getting to the point of frustration from my lack of success.  Any