4 Messages
Internet Essentials
Hello,
I have been a loyal Xfinity customer for many years, consistently paying my bills on time. Recently, my financial situation has changed, and I now rely on Medicaid and SNAP to help manage expenses. When I learned about Internet Essentials, I was excited about the opportunity to reduce my internet costs.
However, after submitting my information, I was informed that I must be a new Xfinity customer to qualify. Does this mean I have to cancel my current account and start a new one just to access this program? If so, is that even an option?
It’s deeply frustrating and disappointing that as a long-time, reliable customer, I’m excluded from this benefit. I deserve an explanation and hope this policy can be reconsidered for loyal customers like me.
Accepted Solution
EG
Expert
•
108.3K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
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XfinityBrianH
Official Employee
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1.1K Messages
2 months ago
1
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user_aalc03
4 Messages
2 months ago
I have tried the virtual assistant for more information but I was not getting any information. I feel like I am running in circles. Has anyone else been denied because they already have an account with Xfinity?
1
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Finsfan83
1 Message
15 hours ago
My family has had xfinity services at my address for over 30 years would think that kind of loyalty would be given the opportunity to get a discounted wifi especially beings i am disabled and get all the things to make me eligble for the internet essentials program i am on very fixed income but have to have wifi i dont like new things but unless they give the IE Im going to have leave after all these years
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