Internet Essentials

Hello,

I have been a loyal Xfinity customer for many years, consistently paying my bills on time. Recently, my financial situation has changed, and I now rely on Medicaid and SNAP to help manage expenses. When I learned about Internet Essentials, I was excited about the opportunity to reduce my internet costs.

However, after submitting my information, I was informed that I must be a new Xfinity customer to qualify. Does this mean I have to cancel my current account and start a new one just to access this program? If so, is that even an option?

It’s deeply frustrating and disappointing that as a long-time, reliable customer, I’m excluded from this benefit. I deserve an explanation and hope this policy can be reconsidered for loyal customers like me.