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user_ac78b0
1st Topic

Visitor

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3 Messages

Thursday, September 1st, 2022

Closed

Cancel cable keep internet

Hello.  I am currently having a really hard time getting through on both chat and by phone.  I would like to cancel my cable package but keep my internet package.  Is there any way I can go about doing this?  I am getting to the point of frustration from my lack of success.  Any help would be greatly appreciated!  Thank you so much!

Question

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Updated 

3 years ago

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Accepted Solution

MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

I moved your post to the Customer Service forum for help.

4

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user_ac78b0

Visitor

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3 Messages

@MNtundraRET​ Thank you!

3 years ago

0

CCShan

Official Employee

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443 Messages

Sure! 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

Clucci

Visitor

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1 Message

Where is this peer to peer contact thing?

3 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello @Clucci. Here are the instructions to contact us through peer to peer. Please send us your first and last name, along with your full address.

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

3 years ago

0

CCShan

Official Employee

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443 Messages

3 years ago

Hi there @user_ac78b0   We can definitely help with your plan changes. You can  search for available promotions here at https://comca.st/3KEmqTg; or we can help via Direct Message. 

4

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user_ac78b0

Visitor

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3 Messages

@XfinityShan​ I would prefer direct message.  Is there a specific way I should message or any info I need to include?

3 years ago

0

CCShan

Official Employee

 • 

443 Messages

We received your Direct Message and look forward to assisting you there shortly! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCShan

Official Employee

 • 

443 Messages

Thank you so much for working with us today and I'm glad we were able to find a plan that worked out for you!  

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

krissyk34

Regular Visitor

 • 

15 Messages

@XfinityShan​ I get an error message when I try the link above. Says sorry unable to complete your request.

3 years ago

0

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