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Scam
Xfinity called me saying I would save money by switching to their new plan. Ever since I’ve paid an extra 50-80 dollars per month. I was scammed and have become so stressed I can’t afford this! And for what?! I haven’t wanted or streamed anymore than I did before.
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Billing
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Update Router Scam
I just got a call from a person claiming to be from Comcast and that my router needs to updated to 5G. (5G is for cell phones which was weird) The caller was not from the US and claimed that he work at a Comcast call center in the Philippines. (That seems weird too.) T
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Customer Service
Probable scam
Was offered 50% reduction in fees if I bought $780. in Target gift cards and called billing back with the codes from the gift cards. It sounded so fishy that I asked at Target about this collaboration..total scam from what I was told. Please alert your customers about this..and they seemed knowledge
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Billing
scam call
I got a scam call and paid $480 with gift card I know their number and they sent a message again How can I handle this? How can I return back my money? They used my Xfinity app, that changed the billing account balance. I want to report this case. where should I do that?
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Customer Service
Scam
Customer service is absolutely horrible and filled with scammers. I was offered a deal from a customer representative on the chat. My deal was $45 a month for 500 mb and a free iPad. I had confirmed with the representative that the iPad would not be a mobile line. They continue to send me a form for
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Billing
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router update scam
I just got a call from someone claiming to be with Comcast Xfinity saying they that there were pending updates to my router that needed to be installed. Seemed strange to me so I asked her to confirm my account which she did. As I was verifying it she hung up. Is was the correct account number so ei
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Customer Service
Closed
Scam
This number was on Google for Xfinity support. It is a scam! They knew my address, phone etc. They changed my Xfinity password and allowed me to place an order for added services. I stopped them on my credit card. The number was [Edited: "Personal Information"]. Check it out Xfinity!
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Customer Service
Closed
Scam!
This company doesn't even know how to lie. Even the people who work in the store say that the phone agents don't know how to do their job. They offer me a credit for incorrect charges from the past and a month later they say that they can't give it to me because the agent didn't leave a note. This i
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Customer Service
Closed
Scam Call
I just got a call from someone who claimed to be an Xfinity Internet Tech Support and tried to use the Ultranet website to gain access to one of my computers. They claimed my router needed to be updated and my upload speeds were too high! Everyone beware of such scams. They had my first name
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Customer Service
Scam call?
I just received a phone call at my business from ([Edited: "Possible Scam Phone Number"]) someone who says they are a comcast rep. It was an indian woman who sounded like she was in a call center. She said they just upgraded service in my area and would like to give me promotional pricing to lower m
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Customer Service
Potential Scam
Received a call from [Edited: "Invalid Phone Number"] today saying it was a final warning and that Xfinity would raise my rates if I don’t call back today immediately. Wanted to confirm if this was a scam or not, as I have not received any prior information about my promotion rates increasing.
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Customer Service
I fell for a scam
Scammers wanted me to pay them in gift cards. They had all my personal info, and they payed my bills due but I looked it up and it was a scam
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Customer Service
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Scam email
I received 12 emails, stating my account was not paid due to returned funds and it would be suspended in 1 day, unless I clicked on email link. I know this is not the case because my payment was received. This is to report a scam.
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Customer Service
Closed
Scam call?
A guy called me saying he's from Xfinity and wants to talk about their mobile plan. He asked me to share the code he sent me through Xfinity text alert and then asked me to provide the IMEI number on my phone to check compatibility. Does it sound like a scam? I shared the code and told him the IMEI
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Customer Service
Xfinity Target Scam
Got a call showing it was from Xfinity. It wasn’t so don’t answer. They offered a 50% discount on my Xfinity service with faster speeds saying this was a promotion with Target. They wanted payment with a Target prepaid card. Don’t do this as it is a scam. Change your password immediately as they hav
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Customer Service
Scam call from Comcast
I'm guessing this is a fake/scam call from "Comcast." First clue, caller ID was for Dunin Donuts Center. Guy comes on phone says he is from Comcast/Xfinity doing a courtesy check asking to see if I was having any issues with my service. Seemed like a phishing scam so I just hung-up. Any
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Customer Service
Closed
I was scammed
Target promotion scam. I just unbelievably fell for this scam. I had thought I was purchasing it for a real promotion. They knew all my account information and made it very believable How could they get into and know my account information??? What happens now? I can i speak to a r
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Customer Service
Closed
xCam2 security alert
My firewall is complaining that my xCam2 is trying to perform an outbound "ET SCAN Potential SSH Scan" from its IP (multiple different ports above 32k) to 169.254.99.8:22. This happens several times a day. My two other xCams do not exhibit this behavior. What is going on here?
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Devices and Equipment
Closed
Scam
So basically I would like to elaborate it for you, As I see that you pay $115/month for Internet and generally if we add iPad on account then it costs $40 additionalHowever for you we have a discount code of $40 on your Internet account. So if we add an iPad for you it will cost $40/month but your I
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Customer Service