I was scammed

Target promotion scam. I just unbelievably fell for this scam. I had thought I was purchasing it for a real promotion. They knew all my account information and made it very believable

How could they get into and know my account information??? What happens now? I can i speak to a real xfinity person. I was scammed $450.

Responses

CCJodie

Problem Solver

•

1.3K Messages

2 years ago

@user_102255 Hello, terribly sorry to learn about what happened! Please be sure to report it using this link: https://www.xfinity.com/support/articles/protecting-from-fraud.

0

Again

Expert

•

31.4K Messages

2 years ago

@user_102255

Target promotion scam. I just unbelievably fell for this scam. I had thought I was purchasing it for a real promotion. They knew all my account information and made it very believable

How could they get into and know my account information??? What happens now? I can i speak to a real xfinity person. I was scammed $450.

Unfortunately that is money that you won't be getting back. If something sounds too good to be true, it usually is.

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

The FTC also has a great webpage on Scams. Please check it out as well.

You can also report it to https://internetsecurity.xfinity.com/help/alerts

For Target Gift Cards:

Call 1 (800) 544-2943 and follow Target’s instructions.

Keep a copy of the Target gift card or your store receipt.

Please help to stop the spread of this kind of fraud.

Thanks!

0

U

user_ktt03s

2 Messages

1 year ago

[Edited: "Inflammatory"]..I am out a few hundred bucks..been at Xfinity store 3 times in 5 days..they assured me my account was secure when they helped me change my id and password..but I cannot get on any of my wi fi devices even tho it says my modem is working..it's working for everyone that can connect to it except me! The last rep I talked to today at store told me well something must be wrong with router..call Xfinity for a tech..I told her I did on app and designated number..it went right to the scammers ...I know I should of known better..[Edited: "Inflammatory"] I'm giving my equipment back..cancelling service..and go without internet until I can get T-Mobiles service in my area. Antenna TV works fine for me..I hope you all get your issues resolved..people [Edited: "Language"] to steal from hard working folks .

(edited)

1

0

XfinityRyanE

Official Employee

•

1.1K Messages

Hello @user_ktt03s, Thanks for reaching out to share your experience and express your concerns. Our team will be glad to help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Customer Service

user_102255

I was scammed

CCJodie

Again

user_ktt03s

XfinityRyanE

New to the Community?