scam call

I got a scam call and paid $480 with gift card

I know their number and they sent a message again

How can I handle this? How can I return back my money?

They used my Xfinity app, that changed the billing account balance.

I want to report this case. where should I do that?

Responses

Again

Expert

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31.4K Messages

3 days ago

@user_apfdit

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

The FTC also has a great webpage on Scams. Please check it out as well.

You can also report it to https://internetsecurity.xfinity.com/help/alerts

For Target Gift Cards:

Call 1 (800) 544-2943 and follow Target’s instructions.

Keep a copy of the Target gift card or your store receipt.

Please help to stop the spread of this kind of fraud.

Thanks!

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XfinityEva

Official Employee

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1.6K Messages

2 days ago

user_apfdit Thank you for reaching out and sharing this experience. @Again is correct, please make sure to report this. You can also visit https://internet-security-site-web.as-g7.cf.comcast.net/help/alerts for the latest phone numbers and other known security alerts and top phishing scams.

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BruceW

Gold Problem Solver

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26.3K Messages

2 days ago

@XfinityEva wrote: "... internet-security-site-web.as-g7.cf.comcast.net ..."

Once again, an employee has posted a web address the is only accessible to those with access to Comcast's internal, private Intranet, and not available on the public Internet where we customers are. Perhaps the employee meant to post the "Latest Cybersecurity Alerts" page located at https://spa.xfinity.com/alerts?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Customer Service

user_apfdit

scam call

Again

XfinityEva

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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