Scam call?

A guy called me saying he's from Xfinity and wants to talk about their mobile plan. He asked me to share the code he sent me through Xfinity text alert and then asked me to provide the IMEI number on my phone to check compatibility. Does it sound like a scam? I shared the code and told him the IMEI number. What should I do now if that was a scam? Really need some help if this is common in Xfinity's sales practice.

Responses

XfinityBenjaminM

Official Employee

•

1.5K Messages

5 months ago

user_gcnczg Hello! Thank you for reaching out to us here on our Community Forum. Can you please send us a Direct Message with your full name and address so that we can investigate this further? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_gcnczg

Scam call?

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