Service has been down since last night at 8pm, was supposed to be restored by 10:50pm. It is now 11:23am and still nothing and no communication or estimated time the problem will be fixed. What is going on?!?

Picture distortion on CNN channel, has been going on for a month and it's getting worse. Only happening on CNN channel.

Which Arris SurfBoard modems are compatible with Xfinity? Is there a list somewhere?

I have been having issues with my Xfinity Services over the past month. I have been a customer for over 20 years and have had so many issues recently. This all started last Friday after Xfinity completed "routine maintenance in my area". I received a message that "maintenance was complete" but none

Hey, hoping to get advice from someone more experienced with networks here. The past two days I have been experiencing intermittent connection issues. It appears that my modem is randomly restarting itself throughout the day. I haven't called xfinity yet but I figured I would post here in case anyon

I had to exchange a set top box last month because it was malfunctioning. I received my new set top box, and returned the bad one on 2/14, for which I have the receipt. Somehow though, I am now being charged for 4 boxes instead of the 3 I actually have. I tried to take care of this in “Live Chat” bu

Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!

Is there a way to locate what device a movie was purchased by? I have the date it was purchased but I do not know what device on my account was used to purchase it.

A few months ago, I was trying to lower my monthly bill. My plan has 125 channels, and I probably watch less than 10 of them. I went to the website to change my plan. I selected 50 channels, kept the same internet plan, and checked out. My bill was supposed to be $60 lower. It turned out to be $13 H

I received a notification that said my starter kit package was delivered but it’s not in my mailbox or at my front door. What are my options to get my modem and resolve this?

Since some work was done in my neighborhood last week, geolocation is not working for me and when I use a web browser it seems to think I am located in Gardner, Massachusetts, when in fact I am located in Oakland, California. I have found that restarting my modem fixes the problem, but only for a da

Hi there..I currently have the triple play but have no need for xfinity voice anymore as I use my cell for calls. I have been on the site numerous times to try and change plans to a cheaper option without voice but there is nothing there like that for me. Can someone contact me with options for down

It's impossible to get hold of an agent to cancel the service. I've waited 2+ hours and they never get back to me. I want to cancel my service with xfinity now.

I just added home phone to my plan. What’s next? will I receive a phone from Xfinity? do I need to purchase and provide my own phone? thanks

I usually don't give compliments or reviews but the customer service I had with the live chat agent today he was so helpful very reassuring and told me I had the right person dealing with my situation. Told me he was sorry about the rude lady's I've experienced today and I told him it's not his faul

I am writing to request a $20 credit on my bill for a missed installation appointment. On 1/5/22, I ordered internet service on your website. Installation was scheduled for 1/7 with a specified time window for arrival of the technician. They did not come. They called an hour or more after end of win

I have an old windows desktop without WIFI. Started life with windows 7 now windows 10. I want to locate this computer next to the Xi6 box. Is the ethernet port on the back of the box for input or output? Can I connect an ethernet cable to both and reboot all? Thanks in advance

Hello, On Nov 26, 2024, I accidently made an overpayment of $2700 to my closed Xfinity account. How can I get a refund?

Program reminders not appearing on screen. The list does show up on guide but at time of program reminder does no appear Every once & a while the reminder pops up on screen at time of show but its intermittent but most often not working anyone else reporting this issue?

Subject line says it all. The option "upgrade your DVR service from your X1 TV Box by going to Main Menu > Saved > Recordings > Upgrade DVR Plan (located below the list of recorded programs)" as described on this page does not exist on my X1 box. There is no option to upgrade from my online account