howard0369's profile

Regular Visitor

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2 Messages

Wed, Jul 8, 2020 6:00 PM

CNN channel distortion

Picture distortion on CNN channel, has been going on for a month and it's getting worse.  Only happening on CNN channel.

Responses

Rustyben

Expert

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24K Messages

10 m ago


@howard0369 wrote:

Picture distortion on CNN channel, has been going on for a month and it's getting worse.  Only happening on CNN channel.


if all of your cable connections are tight then you will need a technician call out to diagnose the signal problems on that channel.

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OldTVGuide

Contributor

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60 Messages

10 m ago

My CNN has been wonky too on 2 of my 4 TVs. I called Comcast and the rep told me there's nothing wrong with the cable that my 2 TVs would need to be replaced. Well I am fairly certain there's nothing wrong with my TVs.  After going round and round getting nowhere (he said they will not send out technicians during COVID) I decided to experiment myself. Long story short, Iwentinto the video output and changed it from 1080p to 1080i and  it works perfect now on those 2 TVs I was told to replace.  I don't know if it will work for you, but it helped me.

 

 

Rustyben

Expert

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24K Messages

10 m ago


@OldTVGuide wrote:

My CNN has been wonky too on 2 of my 4 TVs. I called Comcast and the rep told me there's nothing wrong with the cable that my 2 TVs would need to be replaced. Well I am fairly certain there's nothing wrong with my TVs.  After going round and round getting nowhere (he said they will not send out technicians during COVID) I decided to experiment myself. Long story short, Iwentinto the video output and changed it from 1080p to 1080i and  it works perfect now on those 2 TVs I was told to replace.  I don't know if it will work for you, but it helped me.


Digital tuners connected by HDMI have no idea what channel is selected. they just see a video and other streams presented on the HDMI cable. Digital TVs don't need interlace it ruins motion etc as data is dropped making the interlaced (CRT) type format. 1080i is approximately equivalent to 540p in detail.  TVs don't degrade on use of digital signals. best test is to swap a working box/power supply with non-working box &power supply leaving the HDMI cables in place. Test is to see if the problem moves with the boxes that are swapped.

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New Poster

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1 Message

8 m ago

@Rustyben

@howard0369 

@OldTVGuide 

 I too have been having problems with CNN getting all distorted and sound going off on all three of my TV's.  Sometimes the sound gets all weird, and other times I get a message stating there is a problem with the signal and I need to change to channel 93 (I think) for a few minutes then go back to CNN.  This NEVER has helped.  This is a recent problem but one that is getting worse.  I called Xfinity Customer service and actually got into an argument with Brandon #1535.  I explained what the problem was and asked what I needed to do and the FIRST and the only think he kept telling me is I needed to purchase a protection program they had for $99.00!!!  WHAT ??  He sounded more like a sales person then a customer service person.  He said it's my equipment.  Why then would it affect all my TV's for the past couple of months?  One of them is actually only a week old.  All three tv's are on different boxes (one is the X1 DVR settop, another a smaller model PX032ANI and the last a small Motorola that gets only basic channels on a small TV.)  The problem is on ALL of them.  I've checked all the connections, powered EVERYTHING down and back up again, even ran the "refresh" program and NOTHING has helped.  Why is it only CNN ?  Has anyone figured out how to correct this?  Thanks 

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

Channels come in on different frequencies, something is impeding that frequency, maybe others you don’t watch or get. If you’ve done all you can, have a tech out

Regular Visitor

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5 Messages

1 m ago

Has anyone ever figured out why CNN tends to pixelate ?  It has been good for a long time and now has come back. Why no definitive answer from Xfinity ?

Official Employee

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6.7K Messages

Hello rjlima. If you're experiencing pixelating on a single channel, there may a signal issue impacting a certain frequency. We can send a tech out to fix that, if needed. If you'd like us to troubleshoot your issue, please reach out to us via direct chat message and send your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. 
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Visitor

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1 Message

1 m ago

I have had problems ever since I signed up with xfinity..  I cannot access CNN.  it appears to just calibrate.  Strange thing is it only happens in the evening and on all my tv’s..  I bought 2 new Tv.s so I know it not the tv’s.    I look forward to Don Lemmon everything evening after a long day.only to be aggravated with this nonsense...  Comcast why is it you never make mistakes with billing.?  Is this what I signed up for.?  REALLY???  This is really getting old.

Official Employee

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52 Messages

Hello there, @user_ab54ee, and thank you for bringing this to our attention through our Forums page. I understand you've been experiencing some trouble with the CNN network, but only during certain times of the day, and I can imagine how that would become quite frustrating. Rest assured; you're with the pros, and I will be happy to help! :)

 

I just have a few quick questions for you, to better understand what you're experiencing, while trying to view CNN at that certain time of each day, if that's okay with you? If so, can you please share a little more detail on what is happening when you go to this channel, when it's not working? Is the screen completely black? are you able to see the program titles, within your guide? Last, but not least; have there been any changes made to your account within the last 90 days? Thank you in advance, and I look forward to getting that Don Lemmon back on that TV screen for you! :D

 

(Can you also please include any troubleshooting steps you've taken so far, in an effort to keep your time as our first priority? Thanks so much!)

 

Here's a link that may also help to get the troubleshooting process started on your end, just in case you'd like to give that a try as well. I use my Xfinity MyAccount app to troubleshoot my service any time I run into trouble, and it's always a huge life-saver! I hope it can be helpful for the future. If you haven't downloaded it yet, I definitely recommend giving it a try sometime! 

 

Fix Your TV Service Using the Xfinity My Account App:

https://comca.st/2PiV5Oi

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