Hello, there are a pair of cable boxes on the outside of the townhouse we bought a year ago. We have a double play plan with tv+internet, and I believe the previous owners had Xfinity too. One of the boxes is loose and opens up to wires, some plugged and some unplugged. Outside the box, some cables

I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process. I have a S21 Ultra 5g & she has a regular s21 5g. Neither phone can connect to th

I'm trying to pair my XR15 remote with a new TCL S325 TV and a Bose Solo 5 soundbar that are connected to each other via an optical cable (no HDMI ARC available on the soundbar). By holding the 'xfinity' and 'mute' buttons until the LED turns green, I can control the TV with code 11756 (not any of t

Why does my DVR show 89% full with only 19 hours recorded?

Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place

Our family has been a Comcast Cable/internet subscriber for decades. To reduce monthly cost, we recently decided to drop cable TV and downgrade to Xfinity's 200MB Internet Now plan. We just received the Now installation kit and Arris TG1682P gateway and are trying to decide how/whether to reconfigur

I have had the same remotes for over 2 years. Do they get replaced with new ones of old ones are returned?

Hi, Looking for some help with this issue. My modem loses its connection multiple times per day - sometimes for a few minutes, and sometimes for up to an hour. Probably happens 10 times a day. I've tried restarting the modem, and sometimes that fixes it and sometimes it doesn't. So it's hard to tell

2 days ago I upgraded to a new modem - MB8600 from an old SB6121. A week ago I upgraded from 200 Mbps to a Gigabit plan. After activating the MB8600 online, I checked my internet speeds which now = 30-32 Mbps download and 40 Mbps upload. Previously, I was getting 130 Mbps with a slower plan and my o

I recently had a MoCa network adapter installed (amazon link) so that I can have a wired connection to a router on another floor. Unfortunately, after setting it up, I have been dealing with a very unstable connection. Multiple times an hour, my devices disconnect from the wifi temporarily and then

Since upgrading to an Xbox gateway, our iPhones and iPads won’t reconnect automatically when re-entering the Wi-Fi zone. The gateway was swapped out again yesterday. iPhones are up to date with software and have reset the network completely. Devices are set to connect automatically. What are the nex

On 10/1/2024 my Xfinity bill says I get Peacock FREE until 8/17/2025 So I followed the instruction on the Xfinity activate-peacock website and here is what happened … I followed Xfinity’s instructions … 1) Went to the Xfinity activate-peacock website. I logged in as (my primary email address) . 2) X

I'm using an IP TV box and started having a lot of stuttering in the streaming to the point where it is unusable. I initially suspected a service issue and swapped for a different service provider, that didn't help. I also swapped out the hardware (IP TV Box) and got a new one and that didn't resolv

I can’t log into my Wi-Fi on any new decides because I for got the password

Box broken and need replacement

I upgraded from my modem to Comcast's CGM4331COM modem. The devices on my WIFI lan can no longer talk or even ping each other regardless of whether they or both connected to the same 2.4/5 ghz wifi or not. The only device that responds to a ping is the one connect via ethernet. Any idea which settin

I am having nightmares dealing with xFinity customer service. All i am trying to do is, bring the xFinity land line # to AT&T mobile phone. I was given the port our PIN as "0000". Here are few questions: I have xFinity high speed cable modem, 2 Mobile lines and 1 landline, all active. Is there a dif

I can't log into the mobile Android app, every time I try it just resets the page. Everything is updated and I tried deleting app cache and data already. I'm trying to activate my new modem and if I go to xfinity.com/activate it tells me to download the app. A very frustrating ordeal!!

I live in Michigan and I was wanting to know when does the data cap reset?

I got the Flex today and hooked it up. When I turn on the TV and Flex, I get the initial Welcome message (in three languages). When I insert the batteries in the X15 remote, I get the three quick blue blinks. But when I press the Voice button (like the remote instructions say), the remote LED blinks