We received a new Xfinity Gateway in April of this year. After installation, we have had no Phone service. Help.

I ordered equipment on 9/1 and received an order confirmation, but I never received an email stating it shipped. The Xfinity Assistant is of no help. When can I expect my equipment to ship? Is this delay common?

yall took my last $30 out of my account after i cancelled it inwant my money back!!!!

I'm unable to see a link to the Peacock Premium offer. I am a Diamond member and today upgraded to 1GB Xfinity Internet. Can you help? Thanks.

We received an email today that maintenance is scheduled for our address on "01/21" which is assumed to be January 21st, three months ago. There is no contact method on the email for us to easily verify if this was a valid email or if there is a correction to the maintenance date. The only option is

I have need of a new Xfinity remote model XR2. How do I go about ordering a new one to be delivered by mail, FedEx or UPS? We don't have an Xfinity store anywhere near us at all. Thank you.

I just replaced my xG1v4 box and noticed I no longer have 30 second skip ahead for replaying DVR programs. I went back to my notes and found instructions to press EXIT three times, then 0030. This no longer works. It only tunes the channel to 30. Is there a way to get the 30 second skip back?

I have been trying to add a 4th line to my account since May but was told I need to put pretty much the entire price of the phone down, despite having financed a phone in the past which I paid off early and never missed a single payment, I spoke with someone who told me they were able to increase my

First I would like to say that I’ve been a customer with Xfinity for over 8 years. This is the first time that I’ve received such a terrible experience from this company. About 2 weeks ago, I ordered 2 upgrades on my mobile account upgrading to a 17 pro max. So a couple of days later, I only receive

I just got xfinity stream service It has a "DVR", but I dont think it works right. First it wont pause liveTv. 2nd for my recordings, the picture is truncated / cropped smaller than the TV screen. I feel like i can deal with the lack of pausing live TV if setting a recording is an option. However, I

I just noticed I have 2 different DVR Service charges on my bill, but only have 1 DVR. One is $8.50/mo and the other is $10/mo

Please work with PBS to provide the missing content.

Can watch NBC & ESPN on my phone; don't have a tv. The rest of the channels that I've tested give the black screen "We're having some trouble. 15106" message. Have uninstalled/reinstalled Stream. Any suggestions on what I could try next?

​Since yesterday, The Weather Channel has been showing nothing but a set of vertical color bars. It has no video (obviously), no sound, the guide still shows as normal, and every other channel that I checked still works fine. I check every box in my home and they all show the same thing. I also rese

Admittedly, a relatively slight, mostly irrelevant glitch in the system but I wondered if it's related to whatever issue is/was causing people to lose channels that I'm reading about in the forums this morning. EDIT: I had to do a System Refresh and that fixed my own box and TV but the other boxes a

Hello, this is a long story that I will try to make quick. My husbands line was on my account. When his business starting expanding he moved to T-Mobile, this happened Jan 2023. A couple months later I went into my local store and said I needed cancel that line since it hadn't already been removed a

There are multiple addresses associated with my account since I moved services to a new address in October. Need to remove all but the current one. Also, I'm supposed to have Peacock Premium as part of my plan but I don't. I can't activate it, and I'm thinking perhaps it's due to the multiple addres

We have a large cable in the corner of the backyard that I don't know what to do with. Can you bury it? Our landscape contractor said it was the internet for the whole neighborhood. Don't know if it's true but the other end of the cable has some sort of in-line doodad that looks important. Also, on

App stopped working on Samsung TV last week. I have tried deleting and reinstalling after performing gateway restart and power termination. I get a Success response when I enter the Auth code, but TV screen shows "something went wrong. " Xfinity support said my Samsung model is compatible and the ap

Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black