I signed up for DVR premium to get the extra 150 hours of storage. My DVR still shows > 90% full. I have been on the phone with tech support (a mission to achieve in itself) multiple times. Every time after restarting, 30 minutes of troubleshooting, I’m assured that within 30 minutes to an hour e

I added TV service with the X1 box on March 7. Waited until the 19th then called customer service. They said my plan didn't have an X1 box and I told them yes it does I see the line on the confirmation email. Either way they apparently "Fixed" it and was supposedly shipping out a box this time. I wa

Hi there is a Comcast wire (not mine) hitting my apartment window. Can a tech be sent out to secure it?

I joined Xfinity Mobile in May of 2024 and successfully transferred my number and the numbers for 2 of my kids from Verizon. I've been told by Xfinity that I don't have high enough credit for a 4th line. I have been an Xfinity customer for more than 25 years and my credit score is above 750. I’ve

The green underground cable box in my own had its lid come off during a flood on August 4, 2024. The lid of other green boxes are off on the lawns down the street. These green underground boxes are big and deep and dangerous without their lids. Who do I contact to have the lids reattached or replace

I have an apple tv subscription paid for by Tmobile. I swapped out my cable box and apple tv app wouldn't load - stuck on the logo. I read that you could go into xfinity and delete local history to solve the problem. It worked but now when I log in to the Apple tv app it says I don't have a subscrip

Cannot get into Apple TV from flex box. I click the icon, it starts to load and just sits on the Apple TV logo. We can log on from mobile devices and our Roku on this tv and other tvs.

My sister's phone # is suddenly on "This telephone number is on your Call Blocking blacklist." I cannot unblock it. It is not on my xfinity blocked #'s list.

Hi there,I'm moving into a new condo at XXXXX, Cambridge, MA 02140 later this week.I called xfinity to sign up for a new Internet plan and they got that all set up, so now I'm signed up for a plan.However, when I signed in online to verify things, I see that the account says XXXXX, Cambridge, MA 021

I need someone to resolve [Edited: Personal Information]. I’ve spent too many hours on the phone getting no where. The $175 for the returned device must be removed from my account. In addition, the Black Friday Deal of $500 off a new device must be applied. Multiple phone and chat agents have confir

Hi - how do I sign up for Gigabit X6?

I keep getting notified via email and on my Xfinity account that my rented modem needs to be replaced and upgraded. But every time I go to confirm, I get the error "Looks like something went wrong. Please refresh the page and try again". I've been refreshing, trying again, and trying different brows

I have been told residents in HUD subsidized building do not have to pay install fees. Is this true? If so, how do I get my install fees back?

80ms ping times during evening/night hours. The issue is affecting a large number of customers. ‎CR088164313: High ping time on Seattle area node 24.124.128.162 during evening/night hours. | Xfinity Community Forum https://www.reddit.com/r/Comcast_Xfinity/comments/1365tgz/still_having_latency_i

I want to know the details of this promo. I called yesterday and I was told it’s on certain smart watches and could not explain why the terms and conditions does not specify that.

I hope a customer service manager can help. I've already spent a lot of time on chat and on the telephone. I've been stuck in the maze of trying to get this resolved, with no luck. I requested a move to a new address *without* equipment because I'm using my own. I then got an email saying that equi

Trying to program 2 XR15 remotes to a wireless box with no luck. The screen asking for the 3 digit code pops up, but won't accept any inputs.  Any help would be greatly appreciated. Thank you

I’ve already moved and migrated my service to my new address. Everything in my XFINITY account seems to have made it over with one exception: purchased movies and TV shows/series. Please help!

Hi there, I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard ba

Once one gets into the Amazon Prime App via Xfinity/Comcast (DVR, or probably via a smart tv too), how does one find saved Amazon Prime movies or playlists. Or at least, does anyone know how to search for anything in the Amazon Prime App served up via Xfinity/Comast? Seems to just be scrolling and s