Customer Service Agents

First I would like to say that I’ve been a customer with Xfinity for over 8 years. This is the first time that I’ve received such a terrible experience from this company. About 2 weeks ago, I ordered 2 upgrades on my mobile account  upgrading to a 17 pro max. So a couple of days later, I only received one cell phone…well what’s up with that? I contacted Xfinity, spoke to a customer service agent who informed me that per their system, the phone would arrive in 2 days….Of course 2 days go by, I haven’t received my second phone. I contacted Xfinity again, they claimed to have contacted FedEx,  they stated the phone was in their “delivery area” and would be delivered soon. The agent stated FedEx did not have many drivers to deliver packages. FedEx stated my package would be escalated to be delivered in 2 days…Another 2 days go by, no cell phone. At this point, I’m fed up! Like where is my cell phone that I’ve paid taxes on???? I made another call to Xfinity, they contacted FedEx again. FedEx then sent ME an email requesting me to describe the package sent by Xfinity to their office. Apparently some type of investigation was in process of finding out what happened with the cell phone. The email sent to me by FedEx lets me know the phone is nowhere to be found. The customer service agent swears me down that the phone is there at the FedEx warehouse, waiting to be delivered. Now I’m not a dummy, but I let the agent continue to tell me a bunch of nonsense. I’m boiling on the inside at this point. The agent informed me that my would be delivered within 48 hours. 48 hours came and went, no cell phone. I contact Xfinity again to inform them that I have not received the cell phone as promised by the agent. So now I’m calling FedEx to find out what’s really going on with my cell phone. FedEx informed me that the investigation was completed and that Xfinity would have to file a claim to their company for the “lost” cell phone. I really believe that an employee with FedEx stole my cell phone from their warehouse. I contacted Xfinity to let them know what FedEx stated about the claim. The Xfinity agent stated they would be filing a claim and that I could go to an Xfinity store, provide the store with the info regarding the claim, provide my ID and bank account info to obtain a replacement cell phone. I get up the next day and drive about an hour to an Xfinity store. I was informed by the agent in the store that my account is still showing an active cell phone, the 17 pro max, and that my account would have to be cleared of the phone before I may obtain another cell phone..I figured it was too good to be true. Another lie told to me by an Xfinity customer service agent. I reached out to Xfinity again, asked to speak to a supervisor. The “supervisor” stated they are in process of reviewing the investigation of the phone and that it would take 2 or more weeks before the phone to clear my account. He stated I would receive an email when my account has cleared. The “supervisor” stated I would receive my refund paid for the taxes on my phone within 3-4 days. This incident really has me feeling like I should cancel all services with this company. Xfinity, you really need to do a better job with training your staff.  This is ridiculous!!!!!