Visitor
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2 Messages
Weather Channel showing color bars
Since yesterday, The Weather Channel has been showing nothing but a set of vertical color bars. It has no video (obviously), no sound, the guide still shows as normal, and every other channel that I checked still works fine. I check every box in my home and they all show the same thing. I also reset each box manually and through the app. I even checked Xfinity Live TV streaming and TWC is showing the color bars there as well. Is something wrong with my account, the incoming signal from Xfinity, a problem with TWC itself, or maybe a contract problem between Xfinity and TWC? Any help would be appreciated.
Accepted Solution
CCAshley1
Official Employee
•
746 Messages
2 years ago
I can look into your channel concern. Lets see if the channel is available in your area. Please send us a private message.
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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