Visitor
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1 Message
Ordered equipment more than 2 weeks ago, but it hasn't shipped yet
I ordered equipment on 9/1 and received an order confirmation, but I never received an email stating it shipped. The Xfinity Assistant is of no help. When can I expect my equipment to ship? Is this delay common?
Accepted Solution
XfinityBenjaminM
Official Employee
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2.6K Messages
4 months ago
Hello! We'll be happy to look into this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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