Visitor
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2 Messages
Zero credit limit issue
I have been trying to add a 4th line to my account since May but was told I need to put pretty much the entire price of the phone down, despite having financed a phone in the past which I paid off early and never missed a single payment, I spoke with someone who told me they were able to increase my credit limit and I should receive an email in 7-10 days, I never received an email and the issue wasn't fixed. I called and spoke with someone again a month ago and they took say the issue was fixed and i should have an email in 1-2 days, still nothing and I am still unable to finance the phone. I am ready to take both my Internet and phone lines somewhere else after all of this.
Accepted Solution
XfinityJustinM
Official Employee
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262 Messages
13 days ago
Hi @daa_84, thank you for sharing your recent experiences with us. I know completing this simple task has been quite an issue for you up to this point, but you have come to the right place for help. The beauty of working with us through this platform is that we can stick by your side through the entire process. To get started we'll need to gather some additional information from you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
[Edited: Added Direct Message Instructions]
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Accepted Solution
XfinityJorge
Official Employee
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2.4K Messages
9 days ago
Thank you so much for working with us over DM and allowing our team to get this in the right hands, so we can solve your credit concerns. It was our pleasure and if you need assistance again we are here for you.
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