Skip to main content

    Support

    Offers

robtoby's profile
robtoby
1st Topic

Visitor

 • 

2 Messages

Thursday, February 20th, 2025 4:41 PM

Address issues and Peacock Premium

There are multiple addresses associated with my account since I moved services to a new address in October.  Need to remove all but the current one.  

Also, I'm supposed to have Peacock Premium as part of my plan but I don't.  I can't activate it, and I'm thinking perhaps it's due to the multiple address issue.

I need the addresses fixed, and my Peacock Premium (FREE) restored to my account.


Thanks.

Question

 • 

Updated 

2 months ago

29

1

0

Accepted Solution

XfinityRoberto

Official Employee

 • 

1.7K Messages

2 months ago

Hi there and welcome to Comcast @robtoby. You are in the right place and we are happy to assist you today. Now to unlink accounts from your Xfinity ID you will need to do it online. You can go online to Link, unlink, and switch between multiple Xfinity accounts, and follow the steps to unlink the address. 

As far as the Peacock, we can take a look at this for you can visit https://customer.xfinity.com/activate-peacock to activate it. 

2

0

robtoby

Visitor

 • 

2 Messages

Thanks, but I had much better success and more timely responses on Reddit.

Like

Reply

2 months ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

robtoby, Thanks for letting us know! I'm glad our digital care team is helping with your concerns over Reddit. If you would like to continue here or need anything else in the future, don't hesitate to create a new public submission. We can also assist with any service concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here