My internet drops frequently throughout the day - things that require constant connection like large uploads are interrupted, my work VPN disconnects, and online games have high ping and lag. I have read the connection troubleshooting: https://forums.xfinity.com/conversations/your-home-network/conne

New user here. I have downloaded the Xfinity app and try to sign in but it keeps telling me to enable my browser. I use Chrome as my default browser and it is fully enabled. I have cleared my cookies and cache a. I have restarted my phone multiple times. I have uninstalled and installed the app mult

I keep receivingvtext messages to return an unused streaming box and I would love to do so. The problem is when I attempt to start a new return there are no devices to select so I am unable to print the label. I know that I can take to a retail store or ups store to drop off but those are not option

Two days ago, I upgraded my account to Gigabit x2 and when the order was completed, I noticed that my download speeds were still 1 Gbps. I called customer service, and a technician came out to inspect my coax lines. He did notice signal loss and replaced one of the lines. After that everything on hi

Over a day ago I contacted live support to help me upgrade my xfinity package, migrating off a grandfathered package with 150 MBps internet to one with 800 MBps internet + a different TV package. However, it's been over 24hrs and I still don't have access to the new tv channels nor is my internet sp

To keep up with games in the NFL, I often record them and then fast-forward (at the lowest speed) thru them later. But instead of seeing each frame of the video, it only seems to show a frame from every half-second or so. So I might see the quarterback throwing the ball, and then the next thing I se

I'm using an IP TV box and started having a lot of stuttering in the streaming to the point where it is unusable. I initially suspected a service issue and swapped for a different service provider, that didn't help. I also swapped out the hardware (IP TV Box) and got a new one and that didn't resolv

I have the same beeping problem as others, that began yesterday. The speaker is charged. It double beeps every 60 seconds if connected to my phone. It's previously worked fine and I've changed nothing. I couldn't get past the automated idiot at Xfinity because it doesn't recognize "Frequency 2.0" an

You have to give your limbs to get a live person and then you still cannot do it you cannot even chat for a life person anyone. Being that as it may, what is the password and username to the internet gateway?

For the past week I have not been able to use the Xfinity Stream App. I have Un-installed, and reinstalled it. And it presents with a black screen on it and a single white horizontal line across my smart TV screen. I have a newer Samsung Smart TV and this app doesn't work. I have restarted my modem

Edit: Solved. My work computer was upgraded to MacOS Sequoia last week and process idleassetsd was using GBs per minute (usage went up by about 700GB yesterday). Switching wallpapers and screensavers to static images stopped the usage. Sorry for blaming Xfinity! It still would have been easier to di

This is the second day of an 'neighborhood' outage for a 'network' upgrade. Original text & email from Xfinity said work would be completed in a day. I would just like to know how many more days the work will take. We have no service at all. Called into support but was never able to speak to a perso

My devices stay connected to the WiFi network, but the Internet goes out constantly, and even devices that are wired to the modem/router lose connection. This happens multiple times a day, and seems to happen more every day. Over the past 3 going on 4 months, I have been on multiple chats, calls, an

I'm having the same issue. Does anyone know what this particular red dot display means?

Why is NBA not a featured sport in the Sports Zone in Xfinity Stream? The season already started.

I have devices that xfi's advanced security are blocking and I want them unblocked. One example is my smart thermostat. I enabled advanced security and it told me the thermostat was going to a known malicious site. The address listed was internal to my home network btw. I want to whitelist devices b

Hi there. I was wondering if the XB7 router supported WAN aggregation (802.3ad). I understand the XB7 has a 2.5 GbE port, but my current router doesn't include one. The router (Asus RT-AX88U) does support WAN aggregation. I didn't see anything in the gateway that would indicate it does, but thought

I’ve looked all through this forum and still can’t find the answer I’m looking for but most were asking the same question, why is my X1 box not detecting my 4K tv? I can’t stream any app through my X1 box and get any type of 4K picture. Here is my set up: - Hisense 55 H9G 4K ULED - X1 Xi6 box My dev

My DVR has four real recordings on it, but claims to have 99 total recordings, and to be 70% full. I have tried all of the options I can find, including resetting the TV box, with no effect on these non-existent recordings. Obviously I cannot select any of them in order to delete them. Xfiniity chat

I've spent countless hours troubleshooting our Xfinity Internet, including multiple customer calls and a technician visit. We have the 1000Mbps service with unlimited data. Here are the symptoms: When it's good, it's perfect. When it's not good, randomly for several hours at a time:League of Legends