Contributor
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19 Messages
How many days will the outage/upgrade take?
This is the second day of an 'neighborhood' outage for a 'network' upgrade. Original text & email from Xfinity said work would be completed in a day. I would just like to know how many more days the work will take. We have no service at all. Called into support but was never able to speak to a person. We live on Aberdeen Park Dr, zip 77095. Thanks
Accepted Solution
XfinityEricB
Official Employee
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2.1K Messages
3 years ago
Hello @mikearc, and thank you for reaching out about the network upgrades that are taking down service in your area longer than we would have like. The network upgrades are done by our construction team, and we don't get many updates from there directly. The My Account app is the easiest way for providing updates to our customers as fast as possible. Unless issues arise we weren't expecting, you shouldn't have much more interruptions to the service.
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Rustyben
Expert
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24.6K Messages
3 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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user_ad74cc
Visitor
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1 Message
3 years ago
We are our 3rd day of outage.. first we get a text message at 8am saying that they are postponing this 3rd day of service, but then at 845 am Internet goes out. Called in .. automated message said would restore service by 9:45 EST... I call in at 10 am.. and now the message says they are performing work in the area. I work from home.. and having to incur charges on my cell phone for tether connection for internet.. how many more spontaneous days and outages will each area have to go through?.. Do not false advertise and state .. be done in a day.. when you have no accurate details. At least compensate customers with VOD rental credits or something.
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