Visitor
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4 Messages
Upgraded internet and TV. Nothing new 24+ hours later
Over a day ago I contacted live support to help me upgrade my xfinity package, migrating off a grandfathered package with 150 MBps internet to one with 800 MBps internet + a different TV package. However, it's been over 24hrs and I still don't have access to the new tv channels nor is my internet speed increased (No, there's no QoS on my router + I'm using a brand new XFi gateway in bridge mode + I've eliminated the router as the cause as I've direct connected to the XFi unit and have restarted it several times just to be certain).
On the website in my plan details it shows the new plan information but when I go to change/upgrade my plan it says there is an "order in the works" -- How long does this take?
Accepted Solution
XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @rkiles! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service changes, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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