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user_uaf8p0
1st Topic

2 Messages

Sunday, November 26th, 2023 5:21 PM

Closed

Unused equipment not showing up to start a return

I keep receivingvtext messages to return an unused streaming box and I would love to do so. The problem is when I attempt to start a new return there are no devices to select so I am unable to print the label. I know that I can take to a retail store or ups store to drop off but those are not options for me. I need to print the self return label. Please help.

Question

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Updated 

1 year ago

261

1

0

Accepted Solution

XfinityPeterH

Official Employee

 • 

1.8K Messages

1 year ago

@user_uaf8p0 since your equipment is not listed for you to get a return label and start the return it would be best to have drop off the equipment. If you are not able to do so yourself anyone can do it for you. It is as simple as just bringing the equipment into the nearby UPS or Xfinity store and tell them you want it returned. No box is required it's all free. 

4

user_uaf8p0

2 Messages

Took it to our local UPS store. Was a quick and easy process thank you!

1 year ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

@user_uaf8p0 Great, glad to read this! Please let us know if there is anything else we may assist with! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_x79ly0

1 Message

Hi if I wanted to return a box unused how do I begin the return process? @XfinityEva 

(edited)

1 year ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_x79ly0, thank you for taking the time to reach out on social media. 

 

Xfinity equipment can be returned to any UPS Store or Xfinity Store. Customers can also visit our Digital Return Center at comca.st/3Aphr3B and follow the on-screen instructions for the device you'd like to return to us. You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. Here is a link with more information on our equipment return options comca.st/3hpdenI.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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