Official

Accepted

Unanswered

Advanced Filters

Search Results (122.4K)

Relevance
Selected Relevance

Now my primary email address is screwed up !!! Upon checking my emails this morning, I have 66 NEW emails in my primary email trash folder dated August 18, 20, 21, 22. 23, and September 16 and 17, 2024.  These are emails that I deleted one to t

Inbox / Sent / Trash / Deleted emails that were permanently deleted keep coming back

I have had this issue for a few weeks now. I have called Xfinity Support, was on the phone with Level 1 Email Support for about 1 hour, and the Support agent would not transfer me to Level 2. I believe my Xfinity email files are corrupted on the Xfinity mail server. I need someone at Xfinity to rebu

Question

Closed

not receiving any resetting password emails from nike and finishline

i tried to contact comcast service, representatives didn't help much at all, no filter rules no forwarding email. they can't figure it out.. tried to resetting my password in nike.com or finihsline.com. never got anything back from them. i have tried to contact nike and finishline, they said no issu

Question

2.3K

3

0

0

Accepted Solution

Closed

Neighbors changing my channels

I caught some man-child showing his friends how to change my tv channels using the universal remote outside my door. Apparently news gets around and two new neighbors are constantly doing this also. One evening I watched my tv scroll all by itself. One culprit had the audacity today to ask me if the

Question

680

1

Accepted Solution

Closed

Relaying my SMTP causes Xfinity to deactivate my account / require password reset

Hi, This is a bit of a long standing issue: - I use Comcast's SMTP for my personal email - I use an SMTP relay to send said personal email - Sometimes, I have more email to send (50-100) - When that happens, Xfinity's/comcast triggers some automatic response which flags my account and deactivates th

Question

689

3

0

My internet has consistently gone up every year for the past few years. This is unacceptable without proper notification. I have verified my account communication methods and can assure you (and it seems I'm not the only one) that I have not received

 to the conversation: 

0

2

Why did my Internet price increase by $17 for no reason?

September 2022 had an increase of $20 with no notice, reason or explanation. September 2023 just hit with another increase of $17. I have had the same Internet plan for as long as I can remember. I do not have or want cable/phone. Customer service is a joke as I can only find help if I'm a new custo

Question

Accepted Solution

Closed

How can i change the number of rings for home phone voicemail?

Everywhere I check it says that option is either on the "Checking Voicemail" tab or on the "Call Forwarding" tab under "Advanced Call Forwarding", but on that tab it says"This telephone number does not have access to Advanced Call Forwarding."

Question

760

2

0

@XfinityJanelle​ Changing the password made things worse. I went to RoadRunner's webmail and changed my password.  Then I went into outlook to change my password there and I can't even hit RR's servers.  So I went back to my webmail thinki

 to the conversation: 

0

Suddenly I can't send email from my PC using Outlook, 2 Android phones and 3 iPads

After working for years, all of my devices stopped sending emails at the same time when I'm connected to Xfinity's wifi. However, my two Android phones can send emails when I turn the wifi off and use cellular data. This is happening with two different email addresses. The error code I get in Outloo

Question

@user_5be5df, This change started back in December, as accounts do encounter a suspicious activity that may cause the login requirement to pop up. This is specific to accounts that have encountered suspicious activity or unauthorized payments. The ma

 to the conversation: 

0

Can't pay my bill without logging in

I use a bill payer who for the second month can't make my payment bc it's making them (and me or anyone else) log in when attempting to do so. They sent a check but being from them doesn't contain my bank information and now won't arrive before it's shut off. Last month I was told that occasionally

Question

Closed

How to undo my Cancellation Request

I wanted to change from Xfinity to a new ISP, but I decided that I want to continue using Xfinity instead. How would I undo my cancellation request?

Question

134

1

0

Closed

Lower my bill/speed

My bill is too high. I want the local channels and a lower Internet speed. My current speed is up to 300 Mbps but that is more than what I need and the bill is expensive. When I try to change the plan online, it does not allow me to do so.

Question

1.5K

2

0

Closed

Xfinity changed our plan without our knowledge

We had a 10 gig plan that we liked For our mobile lines, we had called customer service to ask about a charge on our account. Customer service took the charge off our bill but then changed our plan! And now we have unlimited which we never asked for, and we’re trying to revert back to our 10 gig pla

Question

64

1

0

Closed

Email Issues

I have always been able to receive my emails on both the Xfinity website and my Mac/iPhone. Until a week ago (11/18/24) that it when it all changed, I now can't get any new emails on all of the platforms (xfinity website, Mac/iPhone). My mother who is on the same account also can't receive her email

Question

269

1

0

Changing my plan

I cant change my plan because, all your phones currently don't work. I've tried for a week and still received same message and hung up minutes later. If someone can call me personally and help fix this please, or next step is another provider. Phillip [Edited: "Personal Information"]

Question

8

1

0

Closed

2 emails recently say I have a past due balance. Phishing? Online check says my automatic payments are being paid on time.

Phishing? Online check says my automatic payments are being paid on time. I spent at least an hour with customer service, but no explanation for these emails. Begin forwarded message: From: "Xfinity" < [Edited: "Personal Information"]cast.net> Subject: Your Xfinity account is past due Date: November

Question

1.9K

2

0

Not able to access parental controls and wifi password option after recent modem change by a technician

I am not able to access my wifi passwords or parental controls after technician changed the modem following a complaint of low speed.

Question

22

1

0

I called Xfinity and got the last password fixed and I had to change a port setting on the other account that was not receiving emails. Lastly I deleted the account I made just for testing since I don't need it anyway. At this point I can receive

 replied 

2 years ago

 to the conversation: 

0

Error - Could not connect to SMTP server

​I am on a Mac, Ventura 13.2.1​ ​I bought a new phone and went to Xfinity store to change my plan. They said do it on the app, so I did but did not have my password, so I reset it there in the store. That is when all heck broke loose. I went home and all my email accounts were not able to connect to

Question

Windows just did an automatic update. I rebooted my computer.  I opened my standalone Windows mail app.  There were 137 NEW emails downloaded into my Trash folder.  Yes.  137, and in my Trash folder !!! The emails were dated betw

 to the conversation: 

0

Inbox / Sent / Trash / Deleted emails that were permanently deleted keep coming back

I have had this issue for a few weeks now. I have called Xfinity Support, was on the phone with Level 1 Email Support for about 1 hour, and the Support agent would not transfer me to Level 2. I believe my Xfinity email files are corrupted on the Xfinity mail server. I need someone at Xfinity to rebu

Question

This happened to me too after I changed my passwords at the request of Xfinity emails I received. Then I updated them on my Outlook Client. I've tried a lot of things to get it to show my emails again but with no luck. I'm not very happy with Xfinity

 to the conversation: 

0

4

Error: The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

Having some serious trouble with my email address's. Can't access any of my emails. The real friendly comcast store associate was unable to help. We tried for an hour and a half working on it. Was even unable to create a new email address to see if that worked. Nope did not. There is something going

Question

Closed

Unable to Access Email for 2 Months

I have still been waiting for a resolution for me not being able to change my password for my account and have been unable to access my email for almost 2 months now. This has been in the hands of the level 3 CSA team this whole time. Every time I call, I get told it will take 24-48 hours to complet

Question

257

1

0

Changing ownership of my Xfinity account

I would like to change ownership of my Xfinity account. I tried to contact customer service but the bot cannot understand my request and does not allow me to connect to an agent. How should I proceed?

Question

16

1

0

forum icon

New to the Community?

Start Here