Visitor
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1 Message
Changing ownership of my Xfinity account
I would like to change ownership of my Xfinity account. I tried to contact customer service but the bot cannot understand my request and does not allow me to connect to an agent. How should I proceed?
XfinityJamesC
Official Employee
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2.3K Messages
24 days ago
Greetings, @user_nb9i4n! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about changing ownership of your account. You have definitely come to the right place for assistance.
In most cases, the easiest and most straightforward way to transfer ownership to another person would be for both of you to visit a local Xfinity Store together and present proof of identity. In-store associates can provide the proper paperwork and help you complete the process while you are there. If it is not convenient to go in person, a change of ownership can also be done online. It may just take a little longer to complete the process. You can find more details about your options on our support site here: https://www.xfinity.com/support/articles/account-ownership-change.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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