Visitor
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1 Message
Changing my plan
I cant change my plan because, all your phones currently don't work.
I've tried for a week and still received same message and hung up minutes later. If someone can call me personally and help fix this please, or next step is another provider.
Phillip [Edited: "Personal Information"]
XfinityRichard
Official Employee
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2.1K Messages
8 days ago
Hi there, @user_b2lxe4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing trying to change your plan. For you security since we are on social media can you please delete your name and phone number. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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